Relationship Executive (Digital Relationship Manager) Jobs in Bangalore - Axis Bank
FEATURED JOBDigital Relationship Manager
Axis Bank
Expired
Posted: 20 Aug 18
Job Description
AXIS Remote Banking Prime - ARB Prime is a unit which handles valuable customers of AXIS Bank. This Unit is responsible for the entire life cycle management of these customers starting from bringing them into the fold of Relationship Management; provide regular servicing/resolution of queries and issues and also cross sell of other products as per customer requirement. In the unit each DRM (Digital Relationship Manager) manages a set of customers assigned him
DRM needs to be proficient in the product suite being offered, possess working knowledge of Retail Asset products, Liability products, Investment options and portfolio Management. The DRM uses business acumen, operational knowledge and regular client interaction to identify value added products and client solutions for cross-sell opportunities. For the customers assigned, the Digital Service officer will have to do continuous and effective prioritization of client needs and inquiries, based on relationship and business needs, to ensure timely and satisfactory service delivery.
Key Responsibilities: The following to be carried through remote digital media viz. phone call, email, chat and video interactions:
Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs
Relationship Management - To develop and strengthen customer relationships through effective relationship management in accordance with the business goals
Revenue Targets – Achieve the monthly assigned revenue targets through effective cross-sales generating Fee income across Investment, Assets, Cards and Liability products.
Technical Skills - Effectively utilizes all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and services
Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.
Customer Service and Sales – Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer’s Banking Requirements.
Skills Required :
- Strong willingness to work in Relationship Management; Banking operations and products including investment products
- Prior experience in Sales preferred but not necessary.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
- Must be flexible and understanding in challenging and ever-changing environment
Eligibility:
- Minimum of 15 Years Education or Graduate with any discipline/waiting for results.
- Excellent communication skills – both written and verbal
- Salary: 15 K - 23 K (Take home Salary)
- Languages to be known: Hindi, Marathi, Bengali
Note: If you get offered , You will be under the payroll of Teleperformance- Leading Staffing firm in the world.
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id478533
Job Category Others
Locality Address
State Karnataka
Country India
About Company
Axis Bank is the third largest of the private-sector banks in India offering a comprehensive suite of financial products. The bank has its head office in Mumbai, Maharashtra. It has 3,703 branches, 13,814 ATMs, and nine international offices
Jobs By Location
Bangalore
Ahmedabad
Chennai
Pune
Mumbai
Hyderabad
Gurgaon
Delhi
Noida
Kolkata
Others also searched for
Job & career videos Subscribe
