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Development
of a Lost Articles and Letters Reconciliation System
A Post Office wants to improve its efficiency by delivering the lost
letters and lost articles (which are sent in parcels) in a short period
of time. Currently it takes about 3 months for a lost letter or a lost
article to reach the correct destination. A machine reads addresses on
letters. The ones, which could not be read by machine, are sorted by
human intervention. Even after this, the address is not readable, it
becomes a lost letter. Articles that fall out of the parcel become lost
articles. When the sender/receiver calls up or contacts the post office
for their letter/article, a manual note is made and then this note is
sent to the warehouse where lost articles and lost letters are kept. The
reconciliation process of finding
the lost letter/article is manual and sometimes wrong letter/article(s)
is sent.
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