Account Manager - Operations Jobs Opening in Edfora at Saket, Delhi

About the Role:

We are looking for a dynamic and results-oriented front-line soldier to spearhead our academic operations spread across various centres pan India. This unique role will combine implementation of strategic vision with operational excellence to ensure delivery of high-quality educational experiences. This role is ideal for someone who thrives in a fast-paced environment and enjoys the challenge of constant hustling and continuous learning.

General Operations:

• Seamless induction of a new student: Ensure that all necessary information is communicated effectively to students during the commencement of new batches, facilitating a smooth start to their academic journey.
• Scheduled Student Communication: Prepare and dispatch scheduled communications to students, ensuring timely and accurate dissemination of important information.
• Performance Feedback Reporting: Provide regular feedback to centres, highlighting successes and areas for improvement. Report these insights on a weekly/monthly basis to the Centre Head and National Head of Academic Operations.
• Issue Resolution: Work closely with cross-functional teams to ensure customer concerns are resolved at the earliest. Planning and Coordination:
• Ensure Parents Teacher Meetings (PTM) Compliance: Oversee and coordinate the nationwide planning, communication, and execution of Parents Teacher Meetings (PTM) across all batches and centres. Ensure effective follow-up communication to maximize parent attendance and engagement.
• Ensure Timetable Adherence: Ensure meticulous planning, monitoring, and enforcement of the academic timetable. Guarantee that schedules are adhered to strictly, and classes are efficiently organized and conducted.

Student and Faculty Management:

• Tracking Absentee Follow-Up and Counselling: Tracking follow-up calls with students who are absent from classes to determine the reasons for their absence. Ensure counselling sessions are conducted to address their needs, and meticulously record all interactions in the specified format.
• Academic Progress Monitoring: Ensure daily, weekly and monthly closure of academic delivery in all the batches nationwide. Maintain comprehensive academic progress folders for all students across all active batches, ensuring up-to-date and accurate records of student performance.
• Tracking Student Counselling and Guidance: Tracking conduction of counselling sessions aimed at providing guidance, motivation, and direction to students who are de-motivated or facing challenges, ensuring their well-being and academic success.
• Attendance Monitoring: Monitor and track the attendance of both students and faculty members, ensuring adherence to attendance policies and addressing any issues promptly.

Examinations and Feedback:

• Phase Test System Management: Ensure Phase Test conduction, timely collation and dispatch of marks to parents and students. Provide copies of marks to the respective faculty members for each batch.
• Controller of Examinations: Maintain strict control and oversight of all examination processes, ensuring adherence to established protocols and standards.
• Faculty Performance Feedback: Regularly monitor classroom feedback on faculty performance for assigned batches. Compile and audit feedback reports and ensure timely submission to the corporate office.

Batch and Centre Management:

• New Batch Commencement: Provide essential information and support to students during the initiation of new batch classroom programs, ensuring a smooth and informed transition for all involved
• Batch Change Management: Keep track for all batch changes for all students nationwide.
• Centre Change Coordination: Track students applying for centre changes and ensure that the transition happens smoothly.

Key Expectations:

• Strong analytical abilities and effective problem-solving skills.
• Excellent verbal and written communication skills; the ability to call/email, connect and interact with existing clients.
• Persuasive and goal-oriented.
• Able to work accurately under stress and pressure to meet competing deadlines.
• Proactive approach Team player with very good interpersonal skills and forward looking attitude.

Qualifications:

• Education: Bachelor’s degree.
• Experience: 0 to 2 years.

Skills:

• Expertise in operating MS Excel (Pivot table, etc.) and MS PowerPoint
• Familiar with the Indian education landscape and curriculum requirements especially in the test prep space
• Excellent communication, interpersonal, and leadership skills
• Ability to manage and motivate a diverse team
• Thrives in a fast-paced environment and enjoys the challenge of constant hustling

1. What are the job requirements to apply for this Account Manager - Operations job position?
   
   • Ans: A candidate must have a minimum of 0 to 2 year experience as an Account Manager - Operations


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 25000 and 32000 Monthly. The Salary will depend on the interview. This Account Manager - Operations is a Full Time in Delhi.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Account Manager - Operations is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Account Manager - Operations position?
   
   • Ans: There are immediate 1 job openings for Account Manager - Operations in our Organisation.