Accounts And Customer Service Representative Jobs Opening in Dfix at Electronic City, Bangalore
Accounts and Customer Service Representative
Dfix
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Posted: 26 Feb 25
Job Description
We are seeking a highly organized and customer-focused Accounts and Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer accounts, resolving inquiries via phone, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently.
Responsibilities:
- Customer Service:
- Answer incoming customer calls promptly and professionally.
- Address customer inquiries, resolve issues, and provide accurate information regarding products, services, and accounts.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document all customer interactions and inquiries in the company's CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Accounts Management:
- Maintain accurate and up-to-date customer account information.
- Process customer payments, adjustments, and refunds.
- Generate and send invoices and statements to customers.
- Monitor account balances and identify discrepancies.
- Assist with account reconciliation and reporting.
- Assist with collections on overdue accounts.
- Administrative Tasks:
- Maintain organized records of customer interactions and account activities.
- Generate reports on customer inquiries and account status.
- Assist with other administrative tasks as needed.
Qualifications:
- Proven experience in customer service and/or accounts management.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in using phone systems and CRM software.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Basic knowledge of accounting principles is a plus.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proficiency in common office software (Microsoft Office Suite, Google Workspace, etc.)
Skills:
- Customer service orientation
- Phone etiquette
- Data entry
- Problem-solving
- Time management
- Organization
- Attention to detail.
More information about this Accounts and Customer Service Representative Job
Please go through the below FAQs to get all answers related to the given Accounts and Customer Service Representative job
- What are the job requirements to apply for this Accounts and Customer Service Representative job position?
- Ans: A candidate must have a minimum of fresher as an Accounts and Customer Service Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Accounts and Customer Service Representative is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Accounts and Customer Service Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Accounts and Customer Service Representative position?
- Ans: There are immediate 1 job openings for Accounts and Customer Service Representative in our Organisation.
Job Particulars
Education B.Com, BA, BBA/BBM, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2626559
Job Category BSc/BCA/BBM , Sales and Marketing
Locality Address Electronic City
State Karnataka
Country India
About Company
Dfix
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