Assistant Manager - Customer Service Jobs Opening in MAPS at Ghatkopar East, Mumbai

Designation  Assistant Manager - Customer Service.

Gender Male / Female

Requirement Communication Skills Hindi and English

Shift Timing  9.30am to 6.30pm

Salary

Range/Incentive  15000 to 25000

Weekly Off Sunday

Age 20 to 30

Experience 0 to 3

Usp Communication Skills Hindi and English

Rounds Of

Interview 1 to 2

Documents Photo, Pan, Aadhar, Bank Cheque Leaf.

Key Responsibilities

1. Team Management and Leadership:

   • Lead, mentor, and manage a team of customer service representatives, ensuring they are well-trained and motivated to meet company standards.

   • Provide guidance and support to team members, addressing any issues or concerns they may encounter.

   • Conduct regular performance reviews, set clear goals, and provide feedback to improve team performance.

   • Assist in recruiting, onboarding, and training new customer service staff.

2. Customer Issue Resolution:

   • Handle complex customer complaints and inquiries that require escalation beyond the front-line team.

   • Resolve issues in a professional, efficient, and empathetic manner, aiming to maintain customer satisfaction and loyalty.

   • Analyze trends in customer complaints or issues to identify recurring problems and work with relevant teams to implement solutions.

3. Process Improvement and Optimization:

   • Continuously evaluate customer service processes and procedures, identifying opportunities for improvement.

   • Implement best practices and streamline workflows to increase team efficiency and enhance customer satisfaction.

   • Collaborate with other departments (e.g., sales, logistics, product teams) to ensure that customer feedback is integrated into business operations.

4. Performance Monitoring and Reporting:

   • Monitor key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, and service level agreements (SLAs).

   • Generate reports on customer service performance and present findings to senior management.

   • Identify areas for improvement and take proactive measures to improve the team’s efficiency and service delivery.

5. Customer Satisfaction and Retention:

   • Work with the customer service team to ensure customer interactions are positive, professional, and aligned with company standards.

   • Collect customer feedback through surveys, follow-up calls, and direct interactions to assess satisfaction levels and identify areas of improvement.

   • Implement strategies to enhance customer retention and loyalty, including creating customer satisfaction programs or resolving recurring issues.

6. Training and Development:

   • Develop and deliver training programs for the customer service team, ensuring they are up-to-date on product knowledge, communication skills, and company policies.

   • Ensure team members are knowledgeable about all aspects of the company’s products or services to provide accurate and effective support.

   • Encourage ongoing development through mentorship, feedback, and professional growth opportunities.

7. Coordination with Other Departments:

   • Collaborate with sales, marketing, and operations teams to address customer needs and improve service delivery.

   • Communicate customer feedback, issues, and trends to relevant departments to help guide product improvements or changes to company processes.

8. Maintain Customer Service Standards:

   • Ensure all customer service standards and policies are consistently adhered to by the team.

   • Set and enforce high expectations for the quality of service provided to customers.

   • Ensure that the team is equipped with the right tools, resources, and training to deliver an exceptional customer experience.

9. Administrative Responsibilities:

   • Maintain accurate records of customer interactions, transactions, and feedback.

   • Oversee the scheduling of customer service staff to ensure adequate coverage during business hours.

   • Assist in managing budgets for the customer service department, ensuring costs are kept under control while maintaining service quality.

1. What are the job requirements to apply for this Assistant Manager - Customer Service job position?
   
   • Ans: A candidate must have a minimum of 0 to 3 year experience as an Assistant Manager - Customer Service


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Assistant Manager - Customer Service is a Full Time in Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Assistant Manager - Customer Service is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Assistant Manager - Customer Service position?
   
   • Ans: There are immediate 1 job openings for Assistant Manager - Customer Service in our Organisation.