Associate/Sr Associate Jobs in Pune - HoneyKloud Bpo Pvt.Ltd
Associate/Sr Associate
Job Description
Technical Skills
- Having the knowledge of AMEDEUS ,GALILEO,SABRE.
- Handling Customer’s issues regarding airlines Reservation.
- Handling Customer’s issues regarding airlines Rescheduling Cancellation & Refund.
- Have expertise in CRS tool i.e. Amadeus, for issuing Tickets and making Reservation
- Certification in Amadeus fundamental by AMADEUS, GALILEO.
- Ticket Issuing,reissuing,Cancellation,Refund & Related to Ticketing for Domestic and international both.
Skills
- Excellent convincing skills.
- Aware of different areas and languages respectively.
- Good organizational skills
- Ability to understand client’s needs.
- Good coordinator.
- Strong sales focus
Accomplishments:
- Well versed with sabre and Amadeus.
- Handling customer reservation for flights cars hotels vacation package.
- Booking reservation for hotel flight car rental, vacation package.
- Updating inventory in Global Hotel extranet, making amendments.
- Changing reservations for schedule change voluntary changes ticket probs.
- Handling supervisor calls as well as manager calls.
- Floor support and audits.
- Silver Sear award for 2 years.
- Working with Amadeus, and Sabre,Making PNR or Reservation as passenger requirement and give him to lowest applicable fare throw GDS,
- working on Issuing and reissuing the PNR as per request, Also working name change or name too long of the passengers
- Hadnling Voluntary and involuntary changes of the PNR
- Working on Passengers's Baggege and EMD also.
- Doing Quality checks of the PNR for new joining
- Working with Error saving team to save error of my team members.
- Acting as a liaison between customers and airline/airport personnel to provide timely information concerning special fares and meet & assist.
- Training and motivating team member and floor support for new joining.
- Making daily reports for clients and Preparing Incentive file for my group manger.
- Preparing monthly shift roster and bus roster behalf of my manager.
Job Particulars
About Company
HK is committed to delivering focused and quality sales efforts to its clients while always putting into account the unique needs of each company being served. With HK, a client’s business objectives and obstacles are of prime importance in uncovering the best solution, may it be in the form of putting up a stellar sales team, developing an effective selling process, or utilizing a necessary tool to increase effectiveness.
HONEYKLOUD designs comprehensive Lead Lifecycle Management Solutions that empowers forward-looking businesses to transform their lead management processes into winning strategies for continued success.
We have served leading technology and B2B companies globally who want a deeper level of relationship and operational efficiency in order to realize new customer acquisition capabilities. We have pioneered in offering prospect data and intelligence, event participation management, lead generation, lead qualification, lead nurturing, and marketing automation support to companies desiring enhanced lead management capabilities.
HONEYKLOUD is an INDIA based Contact Center provide Sales, lead generation & customer care services to our clients. We realize that single-channel cannot provide you with desired results. To ensure consistent quality and complete coverage, we utilize multi-channel approach. Firstly, our time tested methodologies help us in building programs for you that focus on various channels – web, email, phone, syndication and blogs.