Banking Chat Process Executive

Sps

0 Years

21000 - 25000 Monthly

Apply Now Please Wait...

Posted: 22 Apr 25

Job Description

A banking chat process executive job involves providing customer service and support through live chat, addressing inquiries, resolving issues, and assisting with banking-related transactions. This role requires strong communication skills, the ability to handle multiple conversations simultaneously, and a good understanding of banking products and services.

Requirements: Graduate / Undergraduate

6 months experience in chat process

Key Responsibilities

1. Customer Assistance via Chat

Handle real-time customer queries through live chat support on banking portals, mobile apps, or websites.
Assist customers with account information, transaction status, product inquiries, and service requests.
Guide users through digital banking procedures such as fund transfers, mobile banking activation, card management, and internet banking registration.

2. Problem Solving and Query Resolution

Quickly understand the customer’s concern and provide accurate, timely responses.
Escalate complex queries to appropriate departments or higher-level support as per standard operating procedures.
Follow up on unresolved customer interactions to ensure closure and customer satisfaction.

3. Compliance and Security

Verify customer identity following established security protocols before sharing sensitive information.
Adhere to all data protection, compliance, and confidentiality policies set by the bank and regulators.
Avoid sharing any unauthorized information and report suspicious activity or security concerns promptly.

4. Multitasking and Documentation

Manage multiple live chat conversations simultaneously without compromising on quality or accuracy.
Document every customer interaction accurately in the internal CRM or ticketing system.
Maintain daily logs of issues handled, resolutions provided, and feedback received.

5. Customer Experience and Relationship Building

Deliver a customer-first experience by being polite, empathetic, and proactive.
Identify opportunities to cross-sell or upsell banking products like credit cards, loans, or insurance (if applicable).
Educate customers on self-service tools and digital solutions to enhance banking convenience.

More information about this Banking Chat Process Executive Job

Please go through the below FAQs to get all answers related to the given Banking Chat Process Executive job

What are the job requirements to apply for this Banking Chat Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an Banking Chat Process Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 21000 and 25000 Monthly. The Salary will depend on the interview. This Banking Chat Process Executive is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Banking Chat Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Banking Chat Process Executive position?
- Ans: There are immediate 1 job openings for Banking Chat Process Executive in our Organisation.