BPO Executive / Customer Service Representative Jobs Opening in TechDoQuest Pvt Ltd at Chandivali, Mumbai, Pune, Kolkata
Job Description
Job Title: BPO Executive / Customer Service Representative
Locations Available - PAN India
Job Overview:
We are seeking a dedicated and professional BPO Executive / Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service and support, handling various business processes, and ensuring high levels of customer satisfaction. As a BPO Executive / Customer Service Representative, you will work in a fast-paced environment and be responsible for responding to inquiries, solving customer issues, and supporting the business in its day-to-day operations.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chats in a professional and efficient manner.
- Provide accurate information about products/services to customers.
- Address customer inquiries, concerns, and complaints, ensuring that all issues are resolved in a timely manner.
- Follow established procedures and guidelines to resolve customer issues.
- Update customer information in the system accurately and efficiently.
- Collaborate with other departments to provide seamless service to customers.
- Manage and process customer orders, requests, and queries.
- Provide after-sales support and assist with troubleshooting and product/service issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Achieve individual and team performance targets, including response times, issue resolution, and customer satisfaction.
- Prepare reports on customer interactions and escalate unresolved issues to the appropriate team or management.
- Adhere to company policies and compliance regulations to ensure quality service.
- Continuously update knowledge of products, services, and company processes.
Required Skills and Qualifications:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Good time management skills and the ability to work in a fast-paced environment.
- Proficiency in using computers, including knowledge of CRM software and MS Office Suite.
- Customer-centric attitude with a strong focus on service excellence.
- Ability to work independently as well as in a team setting.
- Basic knowledge of business operations and customer service principles.
- Previous experience in customer service, call centers, or a related BPO role (preferred but not required).
Education:
- High school diploma or equivalent required.
- Additional certification or training in customer service or BPO operations is a plus.
Preferred Qualifications:
- Previous experience in a BPO industry.
- Knowledge of multiple languages (for international BPO roles).
- Familiarity with specific industry-related tools or software.
- Any additional Languages - Malayalam, Tamil, Hindi, English, Gujrati,
Work Environment:
- Full-time position.
- Shift work may be required depending on the role.
- Can include weekend and holiday shifts, especially for 24/7 support centers.
- Office-based or remote work options depending on the company’s requirements.
More information about this BPO Executive / Customer Service Representative Job
Please go through the below FAQs to get all answers related to the given BPO Executive / Customer Service Representative job
- What are the job requirements to apply for this BPO Executive / Customer Service Representative job position?
- Ans: A candidate must have a minimum of fresher as an BPO Executive / Customer Service Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 200000 and 500000 Monthly. The Salary will depend on the interview. This BPO Executive / Customer Service Representative is a Full Time in Mumbai, Pune, Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Executive / Customer Service Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Executive / Customer Service Representative position?
- Ans: There are immediate 1 job openings for BPO Executive / Customer Service Representative in our Organisation.
Job Particulars
Role bpo telecaller
Education Diploma, BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Virtual Interview
Employment TypeFull Time
Job Id2631588
Locality Address Chandivali
State Maharashtra, West Bengal
Country India
About Company
TechDoQuest Pvt Ltd
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