Call Center Executive Jobs Opening in Arqonz global Pvt Ltd at Thiruvanmiyur, Chennai
Job Description
Job Summary: He/She is responsible for the effective
management and efficient functioning of the organization's Management
Information System. This role involves the collection, processing, and management
of data, as well as the implementation of technology solutions to support
business operations and decision-making processes.
Key Responsibilities:
- Collect, analyze, and manage data to provide insights and support decision-making.
- Develop and maintain databases and ensure their integrity and security.
- Generate regular and ad-hoc reports to meet the needs of different departments, eg. call centre performance metrics (e.g., call volume, response time, customer satisfaction).
- Maintain and update call centre databases, ensuring data accuracy and integrity.
- Supervise daily operations of the call centre to ensure efficiency and high-quality customer service.
- Monitor and evaluate call centre performance, including handling inbound and outbound calls.
- Develop and implement call centre policies and procedures to improve service levels.
- Provide coaching, mentoring, and training to call centre staff to enhance their skills and performance.
- Handle escalated customer issues and ensure timely resolution.
- Ensure the smooth functioning of MIS systems and resolve any technical issues.
- Perform routine system maintenance, upgrades, and backups.
- Coordinate with IT staff and vendors for hardware and software requirements.
- Identify areas for process improvements and implement changes to enhance efficiency.
- Develop and document standard operating procedures for MIS activities.
- Train staff on new systems, processes, and best practices.
- Utilize MIS tools and data to support process optimization and decision-making.
- Lead and manage call centre projects, including new system implementations and process improvement initiatives.
- Ensure projects are delivered on time, within scope, and within budget.
- Collaborate with cross-functional teams to ensure alignment and successful implementation.
- Ensure compliance with data protection regulations and company policies.
- Implement and monitor security measures to protect customer data.
- Conduct regular audits and risk assessments.
- Provide technical support to end-users and troubleshoot issues related to MIS systems.
- Develop and deliver training programs for staff on MIS tools and applications.
- Assist in the development of business intelligence and analytics tools.
- Motivate and lead the call centre team to achieve performance goals and deliver exceptional customer service.
- Foster a positive and collaborative work environment.
- Conduct regular team meetings and performance reviews.
Qualifications:
- Education: Bachelor’s degree in a related field.
- Experience: 2-5 years of experience in a similar role, with a strong understanding of MIS systems, data management, and analytics.
- Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
Kindly send your resume
More information about this Call center executive Job
Please go through the below FAQs to get all answers related to the given Call center executive job
- What are the job requirements to apply for this Call center executive job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Call center executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, BSc, CS, Other Post Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Call center executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Call center executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Call center executive position?
- Ans: There are immediate 1 job openings for Call center executive in our Organisation.
Job Particulars
Role bpo telecaller
Who can apply Experienced (2 to 3+ Years)
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2499393
Job Category MBA , BPO , Walkin , BSc/BCA/BBM
Locality Address Thiruvanmiyur
State Tamil Nadu
Country India
About Company
ARQONZ is an e-commerce platform that aims to assist individuals, small and medium-sized construction companies, and homeowners in obtaining the best deals possible from our large network of reputable suppliers. ARQONZ’ s ambition is to disrupt positively the construction industry. With the experience and network of the founders and its advisory council, the time for such disruption in the infrastructure industry has arrived. ARQONZ has started an e-commerce company for the sale of design, contracting, and building material products in India through its own Marketplace arqonz.com with the help of a few investors. Touching infinite hearts through homes. Increase construction speed and productivity by providing automated machines, robots, futuristic technology products, and app-based project management services to reduce construction errors, accidents, and delays. Empower, the dream home to reality Create a platform for the construction industry to share information, interact, innovate, introduce, implement, and improve modern construction technology.
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