Call Center Representative Jobs Opening in Rss online trade market pvt.ltd at Lajpat Nagar, Laxmi Nagar, Model Town 2, Bhubaneswar, Kolkata, Delhi

Call Center Representative

Rss online trade market pvt.ltd

0 Years

8000 - 25000 Monthly

Expired

Posted: 25 Nov 23

Job Description

At Rss online trade market pvt. ltd, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We are looking for a highly skilled call center representative to join our team, who can handle a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important support tasks, providing answers, insight, instructions, and assistance with shopping. As the voice of our company, call center representatives must have excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and increasing their satisfaction.

Objectives of this role
Handle large volumes of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of company products and services to go off script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of the call throughout the lifecycle of the caller's request, including follow-up with the escalation team
Recommending improvements in systems and processes to promote organizational efficiency.

Responsibilities
Memorize scripts of products and services and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring all queries, cancellations and confirmations are handled appropriately
Identify opportunities to increase sales and revenue of the company's existing product line, and take advantage of upsell opportunities when appropriate
Meet daily qualitative and quantitative goals for yourself and your team, and achieve all service, productivity and quality objectives.
Create and maintain records of daily problems and remedial actions taken using call-center database
Leverage data and insights collected by the call center to recommend and influence process improvements

Required Skills and Abilities
High school degree or equivalent
Experience working in a call center or customer-support role would be plus
Strong active-listening and verbal-communication skills
problem-solving skills
Ability to multitask and manage time effectively
Preferred Skills and Abilities
Expertise in conflict resolution
Knowledge in Customer Sales

More information about this Call Center Representative Job

Please go through the below FAQs to get all answers related to the given Call Center Representative job

What are the job requirements to apply for this Call Center Representative job position?
- Ans: A candidate must have a minimum of fresher as an Call Center Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BBA/BBM, 12th Pass (HSE), 10th Pass (SSC)
What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 25000 Monthly. The Salary will depend on the interview. This Call Center Representative is a Full Time in Bhubaneswar, Kolkata, Delhi.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Call Center Representative is a work from home job?
- Ans: Yes,its a Work from Home Job.
How many job vacancies are opening for the Call Center Representative position?
- Ans: There are immediate 1 job openings for Call Center Representative in our Organisation.

Job Particulars

Role bpo telecaller

Education Diploma, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)

Who can apply Freshers

Hiring Process Telephonic Interview, Group Discussion

Employment TypeFull Time

Job Id2105784

Job Category Diploma , BPO , BSc/BCA/BBM , Work from Home

Locality Address Lajpat Nagar, Laxmi Nagar , Model Town 2 , Naraina , New Friends Colony , Garia , Jadavpur , Park Circus Area , Rajarhat New Town , Salt Lake , Acharya Vihar, Balianta, Chandrasekharpur, Rasulgarh, Vani Vihar

State Orissa, West Bengal, Delhi

Country India