Cargo Services Officer Jobs in Chennai - Cathay Pacific Airways
Cargo Services Officer
Cathay Pacific Airways
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 21 Dec 20
Job Description
Reports to : Asst Manager - Cargo Services
Job Location: Chennai
Job Level : A
Application Deadline: 31st December 2020
Purpose
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
To provide support to port management to drive service excellence and delivery of the cargo services strategy.
Key Responsibilities And Tasks
Customer Service
Support cargo reservations and bookings whilst providing exemplary customer service
Provide vendor notification for on time and delayed flights daily
Provide timely shipment status updates to customers
Help to manage GHA performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Administrative Support
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Provide freighter catering uplift and last minute changes
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting GHA performance issues
Any other reasonable task as requested
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programmes established by Head Office and participate in audits as required
Support Emergency and Accident role as required
E&A
Emergency and Accident and Crisis Response responsibilities as required
Qualifications
Academic qualifications
Graduation in any field is a minimum
Diploma / Certification preferably in a logistics discipline would be an advantage
Knowledge, Skills, Training And Experience
Minimum 2 years’ experience in cargo industry is an advantage
Strong communication skills
Natural customer service orientation
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
Job Location: Chennai
Job Level : A
Application Deadline: 31st December 2020
Purpose
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
To provide support to port management to drive service excellence and delivery of the cargo services strategy.
Key Responsibilities And Tasks
Customer Service
Support cargo reservations and bookings whilst providing exemplary customer service
Provide vendor notification for on time and delayed flights daily
Provide timely shipment status updates to customers
Help to manage GHA performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Administrative Support
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Provide freighter catering uplift and last minute changes
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting GHA performance issues
Any other reasonable task as requested
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programmes established by Head Office and participate in audits as required
Support Emergency and Accident role as required
E&A
Emergency and Accident and Crisis Response responsibilities as required
Qualifications
Academic qualifications
Graduation in any field is a minimum
Diploma / Certification preferably in a logistics discipline would be an advantage
Knowledge, Skills, Training And Experience
Minimum 2 years’ experience in cargo industry is an advantage
Strong communication skills
Natural customer service orientation
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1069747
Job Category Diploma , Computer Operator
Locality Address
State Tamil Nadu
Country India
About Company
Cathay Pacific Airways
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