British Telecom
British Telecom
Trainee Associate
Eligibility:
  • B com, BBA, BA, BCA, Bsc from 2019 - 2021 batch
  • No Backlogs
  • Excellent Verbal & Written Communication skills
Key Responsibilities:
  • To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
  • To ensure prompt and accurate information being provided with appropriate resolution
  • To achieve operational targets as defined by for the process
  • To maintain queue levels to agreed SLA targets levels
  • To achieve and maintain a good knowledge/capability of BT systems.
  • When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office.
  • To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
  • To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
  • To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
  • Share best practice within the team and across the Digital Care Community
  • Adhere to relevant shift patterns and break schedules
  • Take responsibility for personal development and drive own performance
Essential Skills:
  • Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
  • Be flexible to work in rotational shifts
  • Good questioning and listening skills
  • Good empathy and customer ownership skills
  • Good cross-cultural awareness to be able to effectively communicate with UK customers
  • Good objection handling/diffusing/complaint handling skills
  • Good customer interaction skills with the ability to recognise the customers’ needs
  • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
  • PC literate with good system navigation skills
  • Good Data input skills
  • Good Problem solving
  • Good MS Office (Excel, Word, Outlook) skills
Qualifications:
  • Good written and verbal communication skills and etiquette required to effectively communicate with external  and internal stake holders
  • Logical reasoning skills
  • Competence in windows based tools (Outlook/word/Excel/Access)
Work Location: Kolkata

Additional Details:
  • Work from home until office resumes
  • Once the office resumes pick up/drop cab facility will be provided to candidate within 50kms of service zone
  • Insurance coverage of INR 6 Lakh to all the employees
Interview Rounds:
  • Online (AMCAT) test
  • Online Svar Round test
  • HR Round
  • Operations Round
Note:
Pan Card/ Aadhar Card/ Passport Photograph(Mandatory)
Apply Now
About Us
British Telecom
BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

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