- B.E/B.Tech, MCA [CSE,ECE,EEE,IS/IT] from 2021 batch with 60% and above in highest qualification
- Developing or architecting solutions based on inputs from presales teams
- Perform technical configurations of Dell Technologies storage products using internal configuration tools to understand the solution specification and pricing
- Develop Proposals that will be used by presales and sales teams to highlight to the customer about the Dell Technologies proposed solution
- Construct the solution or environment in the form of Technical Drawings to simplify the messaging to customers
- Custom build tools or processes for a scenario encountered where standard operating procedure does not exist
- As a remote SE you will be responsible in the following areas to maintain information for your assigned sales district or presales team
- Documentation of customers existing environment by using various tools and techniques
- Develop Assessments for customers storage systems and environment usingvarious tools and techniques
- Maintain a cleaner install base of customers installed storage hardware
- Participate and contribute to account planning and other sales planning calls with internal account teams and customers
- Develop strong knowledge on Dell Technologies Storage products by participating in various training programs
- Develop and maintain good business relationships with your key stakeholders such as Presales SE, Sales Reps, Customers, SE Managers, etc.
- Participate and constantly achieve good results in periodic evaluation programs that will help in growing your Remote SE skills and personal development
- Escalate problems encountered in the field to appropriate Remote SE Manager
- Be a strong advocate of Presales Solution Services and the Presales brand of Dell
- Technologies
- Excellent communication, presentation, and articulation skills; Ability to anchor remote meetings, present to remote/live audience, and good storytelling skills
- Strong technical acumen in enterprise storage, software, and networking
- Quick learner of technologies, skill to apply technical acumen to build the right technical solution for customer sales pursuits
- Passionate, proactive, self-driven, strategic thinking and customer fist attitude
- Clearly understand the request and provide a solution from personal knowledge assisted by local tools, product documentation, and escalation to subject matter experts within the agreed turn around time by the requester
- Track and report the remote presales activities conducted for a given timeframe to showcase goal achievement and differentiated outcomes
- Demonstrate ownership of assigned activities and prioritize activities based on the current needs
- Strong Remote collaboration skills, excellent presentation and communication skills and the ability to adapt to communication style depending on the audience
- Offer timely support for all the activities you will be engaged and act swiftly for any mission-critical scenarios or requests
- Broad knowledge of the computer systems environments, Operating Systems and the industry’s most popular applications and products
- In-depth experience with the operation, installation, and maintenance of several Dell Technologies products or their industry equivalents
- Understand and be able to work questions within the most popular systems and environments in which Dell Technologies products operate
- Individuals will have the ability to utilize vendors web sites and public knowledge base to clarify or identify solutions needs
- Expand knowledge of Dell Technologies products
- Sales/presales process awareness
- Experience working in or with Dell Technologies field Sales teams
- Customer service orientation
- Theatre/division awareness
- Solution orientation
- This role will require working in Americas East Coast shift (6 PM – 3 AM (IST)).
Dell Technologies
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