Business Support Intern
Eligibility Criteria:
- B.com / BCA from 2023-2024 batch with 80% and above in highest qualification
- No Backlogs
Roles & Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information and troubleshoot issues related to our products.
- Guide customers through product features and functionalities to help them maximize their use of our products.
- Identify and escalate complex issues to senior support staff or relevant departments.
- Act as an extended team member of our customers to perform business support tasks for them.
- Develop a deep understanding of our products, including new features and updates.
- Stay up to date with product changes and enhancements.
- Participate in training sessions to continually improve product knowledge and support skills.
- Gather customer feedback and communicate it to the product team.
- Suggest improvements based on customer interactions to enhance product usability.
Key Skills Required:
- Clear and effective communication skills with the ability to explain complex concepts in a simple manner.
- Ability to understand customers' concerns and provide the required support.
- Willingness to adapt to changing priorities and handle multiple tasks simultaneously.
- Efficient in managing time and prioritizing tasks to meet customer needs promptly.
- Ability to work collaboratively with team members and other departments.
- Good Analytical and problem-solving skills.
- Working familiarity with Excel / Google Sheets will be an added advantage.
Internship Duration: 6 Months
Stipend: INR 15,000 Per Month
Work Location: Bangalore
Interview rounds and process: (Virtual)
Aptitude Test
Technical interview
Managerial round
About Us
Surewaves MediaTech Pvt Ltd
SureWaves, a media convergence pioneer, is one of the most innovative media technology companies of recent times. SureWaves has a rich IP portfolio with 20+ US patents already granted and more than 30 patents in various stages of approval. Funded by marquee investors including Accel Partners, J P Morgan and T R Capital, SureWaves is the recipient of many prestigious industry awards. ‘Most Innovative Technology Start-Up’, ‘Best Innovative Technology’, ‘Breakthrough Product Innovation in R&D’, ‘Award for Excellence in Emerging Technologies’ just being a few of them. SureWaves has changed the perception of advertising on cable and regional satellite channels in India with its flagship solution, ‘Surewaves Spot TV Network’ by bringing in automation, accountability, measurement and real-time reporting. SureWaves has further leveraged this technology to be in the forefront of Automated TV revolution in the world through its platform called ANNA, for end-to-end sales automation and revenue optimization. It uses the latest advancements in artificial intelligence, robotics, machine learning, data driven decision making and analytics to let broadcasters monetize media efficiently and boost productivity. ANNA is currently launched forthe US market, the largest TV advertising market in the world, and that is just the beginning. SureWaves is head-quartered in Bangalore with presence in Mumbai, Delhi, Kolkata and New York
Disclaimer: This Content is provided by Surewaves MediaTech Pvt Ltd, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.