CRM Lead/ Executive

DogNation

2 to 3+ Years

20598 - 28000 Monthly

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Posted: 02 Nov 24

Job Description

Role: CRM Lead/ Executive

Location: Bellandur

Salary: 3-4 LPA INR

6 days working

Mandatory working on Weekends, Off will be on Weekdays.

Roles & Responsibilities

Ensure thorough knowledge of the services & value offering and the ability to align our services with the customer requirement and need (Training will be provided)
Act as the first point of contact for all inbound/outbound inquiries, ensuring customer satisfaction
Maintaining customer profiles, creating and updating bookings
Sending timely updates and providing responses to any customer query for ongoing bookings
Handle customer grievance and after service calls ensuring 100% customer delight
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure correct services are delivered to customers in a timely manner
Serve as the link of communication between customers and internal on ground team
Support senior manager to execute road map for improving customer experience and retention
Maximise revenue per customer/data record by re-engaging a dormant/inactive audience under the guidance of senior management
Making sure the customer database is correctly segmented for targeted marketing activities.
Executing CRM strategies designed by CRM leads and managers to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty.
Play an integral part in generating new sales that will turn into long-lasting relationships

Required Skill Set

Ability to multi-task and prioritize within a constantly changing, high pressure environment with varying demands, often on accelerated timelines
Proactively identify new innovations that will help to improve our ability to meet our overall business objectives
2 years of previous experience in CRM
Should have a high EQ and empathetic to dogs
Prior experience in dog services industry preferred
Should have basic understanding of dogs
Prior experience in managing and using CRM tool preferred

Job Type: Full-time

Pay: ₹20,598.49 - ₹28,000.00 per month

Schedule:

Day shift

Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:

English (Preferred)

Work Location: In person

More information about this CRM Lead/ Executive Job

Please go through the below FAQs to get all answers related to the given CRM Lead/ Executive job

What are the job requirements to apply for this CRM Lead/ Executive job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an CRM Lead/ Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma
What are the salary requirements for this job?
- Ans: The salary range is between 20598 and 28000 Monthly. The Salary will depend on the interview. This CRM Lead/ Executive is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This CRM Lead/ Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the CRM Lead/ Executive position?
- Ans: There are immediate 1 job openings for CRM Lead/ Executive in our Organisation.