Customer Call Representative Jobs Opening in Reputed Company at Bhosari, Bibvewadi, Bund Garden Road, Pune

Customer Call Representative

Reputed Company

0 Years

10500 - 25000 Monthly

Expired

Posted: 14 Dec 24

Job Description

Job Title: Customer Call Representative

Key Responsibilities:

Answering Customer Inquiries:

Respond to incoming customer calls promptly and professionally.

Provide accurate information regarding products, services, policies, and processes.

Resolving Customer Issues:

Identify customer concerns and work to resolve them quickly and effectively.

Offer solutions, troubleshoot problems, and escalate issues when necessary.

Customer Retention:

Provide excellent service to build customer loyalty and retain business.

Offer additional services or products that may meet customer needs.

Data Entry and Record Keeping:

Accurately document customer interactions, transactions, feedback, and issues.

Update customer records with necessary information as per company policy.

Follow-up Calls:

Make follow-up calls as required to ensure customer satisfaction and resolution of issues.

Meeting Performance Metrics:

Meet individual and team performance targets related to call volume, response time, customer satisfaction, and issue resolution.

Skills and Qualifications:

Excellent Communication Skills: Ability to communicate clearly, both verbally and in writing.

Problem-Solving Skills: Ability to resolve issues quickly and effectively.

Customer-Centric Attitude: Strong focus on providing exceptional service to customers.

Multitasking: Ability to handle multiple tasks at once while maintaining attention to detail.

Patience and Empathy: Ability to remain calm under pressure and understand customer concerns.

Technical Proficiency: Basic computer skills, including the use of customer service software, email, and other communication tools.

Preferred Experience:

Previous experience in customer service, call centers, or similar roles.

Familiarity with customer service platforms and software (e.g., CRM systems).

Working Conditions:

The role may require working in shifts, including evenings, weekends, and holidays.

This can be an in-office or remote position depending on the company's operations.

This role is pivotal to the company's ability to maintain strong customer relationships and improve overall customer satisfaction.

Qualification - 10th 12th

Salary - 10500 - 25000

Candidate should available to work for 3 months compulsory.

More information about this Customer Call Representative Job

Please go through the below FAQs to get all answers related to the given Customer Call Representative job

What are the job requirements to apply for this Customer Call Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Call Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
What are the salary requirements for this job?
- Ans: The salary range is between 10500 and 25000 Monthly. The Salary will depend on the interview. This Customer Call Representative is a Full Time in Pune.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Call Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Call Representative position?
- Ans: There are immediate 1 job openings for Customer Call Representative in our Organisation.