Customer Care Executive Jobs in Chennai - Kreon Finnancial Services Limited
Customer Care Executive
Job Description
Experience: 0-1 Year
Customer Service Executive plays a critical role in providing an interface between customers and the product of the company. We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well.
The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency is also desired.
Fluency in Telugu and English is mandatory
And the Key Responsibilities are classified as below;
2. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper solution for each of the tickets with proper SLA’s
3. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications
4. Follow up to ensure that appropriate actions were taken on customers requests
5. Refer unresolved customer grievances or special requests to designated departments for further investigation.
6. Compile reports on overall customer satisfaction
7. Familiar with CRM systems and practices will be a plus
8. Ability to multi-task, prioritize and manage time effectively
Job Particulars
About Company
About the Company:
Kreon Finnancial that started as a conventional lending company in 1994 is on the verge to complete its metamorphosis into a state-of-the-art-fintech company.
Kreon Finnancial is dedicated in creating an open credit and financial services platform through technology innovations by providing consumers and small businesses with convenient inclusive financial services. This philosophy originated from 20+ years of practice since the establishment of our financial services business, as well as in realizing the realities of inclusive financial services in India.
Kreon Finnancial leverages cutting edge technologies to engineer lending products as the basis for providing Internet financial service to the public. With the help of cloud computing, rapid user verification, facial recognition and big data analytics, users can enjoy seamless access to Kreon’s Finnancial Services Limited. Kreon’s new brand identity, the crown depicts this very core concept, an infinite network.
