Customer Care Executive Jobs in Delhi - IVeera Tech Support Pvt. Ltd.
Customer Care Executive
Job Description
- Attending to queries of Customers and
help them regarding the same Pay acute attention to needs of the customers.
- Respond to the Customers’ needs
and concerns.
- Provide accurate information to the Customers regarding
various products and services.
- Making sure to attain optimum Customer Satisfaction.
Job Particulars
About Company
Iveera is a Software support service company providing next-generation Software & personalized remote computer support services for home users. We are the Authorized Partners of worlds leading antivirus companies Like McAfee, AVG, Norton etc. As computers have now become the part our life, the job of keeping them running has been taken-over by an ever-increasing group of specialists known as 'Solution Engineers '. Iveera tech support is building a strong business of providing help and a sense of security to consumers .When we are working on your computer remotely, your confidential information is treated as 'strictly confidential'.
Our goal is to give 100% satisfaction and guaranteed Resolution to our customers. We support, no matter that what time is, which day of week. We connect to customer computer using the latest technology to our computer and resolve the problem, customer just have to sit-back and relax. If the computer is not working or not able to connect to the Internet we would guide the customer through some easy steps in a very simple language so that it become easy for you to understand the technical language.
Our Solution Engineers have a prospect of 2-3 years of intensive technical support experience. They are highly trained and certified in resolving all common computer problems including virus intrusions, slow performance, error messages, e-mail client set-up, software installation, configuration requirements and peripheral/devices issues. They demonstrate strong technical skills with all of Microsoft Windows Operating Systems, application support etc.
