Customer Care Executive Jobs Opening in Aerial Telecom Solutions at Mohali
Job Description
Job Summary
The Customer Care Executive plays a key role in delivering excellent customer service by addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. This position involves interacting with customers through various channels such as phone, email, chat, and social media to provide timely and effective solutions. The ideal candidate will be professional, empathetic, and well-organized, able to handle customer requests and complaints with patience and efficiency.
As a Customer Care Executive, you will ensure that every customer interaction is positive, helping to foster loyalty and improve the overall customer experience. This role requires strong communication skills, problem-solving abilities, and a deep understanding of the company’s products, services, and policies.
Key Responsibilities
1. Customer Assistance
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Answer incoming customer calls, emails, or chat inquiries in a timely and courteous manner.
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Provide accurate information about products, services, order statuses, billing inquiries, and company policies.
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Handle customer inquiries regarding returns, exchanges, product availability, pricing, and delivery options.
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Assist customers in navigating the company’s website or platform and offer guidance on how to place orders or access services.
2. Issue Resolution
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Resolve customer complaints and issues effectively by identifying the root cause and providing solutions that adhere to company guidelines.
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Troubleshoot product or service issues, providing solutions or alternatives to customers in a clear and empathetic manner.
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Follow up with customers to ensure their issues are fully resolved and to confirm satisfaction.
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Escalate unresolved issues or complex cases to appropriate departments or management for further attention.
3. Customer Retention
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Build and maintain positive relationships with customers by providing excellent service and support.
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Provide personalized solutions to customers based on their needs and preferences, improving overall satisfaction.
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Suggest relevant products or services to customers to enhance their experience and meet their needs, leading to potential upsell or cross-sell opportunities.
4. Product Knowledge and Updates
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Stay updated with the company’s product offerings, services, and promotions in order to provide accurate information to customers.
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Inform customers about new product releases, offers, discounts, and policies in a professional and friendly manner.
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Participate in regular training sessions to stay knowledgeable about company products, services, and systems.
5. Administrative and Record-Keeping Tasks
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Log all customer interactions and resolutions in the customer relationship management (CRM) system or database.
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Maintain accurate customer records, including order details, complaints, and resolutions, in line with privacy regulations.
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Update customer details as needed, such as addresses, contact information, and service preferences.
6. Maintaining Customer Satisfaction
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Ensure that customer queries are resolved in a timely and professional manner, aiming to achieve the highest level of satisfaction.
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Conduct customer surveys or follow-up calls to gather feedback on their experience and suggest areas of improvement.
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Monitor and meet performance metrics such as response time, first-call resolution, customer satisfaction, and service quality.
7. Collaboration with Other Teams
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Collaborate with other departments (e.g., sales, logistics, technical support) to resolve customer issues effectively and in a timely manner.
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Communicate any recurring customer issues to the relevant teams for troubleshooting or product improvement.
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Support team members during busy periods by assisting with complex inquiries or overflow calls.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 20000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Mohali.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Mohali 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, 10th Pass (SSC), 12th Pass (HSE), Vocational Training, Other Course
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
12th Pass (HSE)
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
Any Graduate 
