Customer Care Executive Jobs Opening in Ntactus at Salt Lake, Kolkata
Customer Care Executive
Job Description
No Sales No target
Office Timing 10a.m-6.30p.m
Department: Collection
Location: Ecospace
Experienced candidates are invited to submit their resumes
Key Responsibilities:
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Debt Collection:
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Contact customers with overdue payments via phone, email, or other communication channels to remind them of their outstanding debts.
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Negotiate payment terms, arrangements, or settlements to ensure debts are cleared within the stipulated timelines.
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Follow up on overdue accounts regularly and escalate cases as required.
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Customer Communication:
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Handle inbound and outbound calls related to collections and inquiries from customers regarding their accounts.
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Provide clear and accurate information regarding overdue accounts, payment due dates, and payment methods.
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Answer customer queries about account balances, payment history, and resolve any disputes in a professional and courteous manner.
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Account Management:
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Maintain accurate and up-to-date records of all customer communications and payment arrangements in the company’s Customer Relationship Management (CRM) system or collections database.
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Document all interactions, payment commitments, and collection notes to ensure proper tracking of customer accounts.
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Monitor and manage the aging of accounts receivable to prioritize collections efforts on high-priority accounts.
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Problem Solving and Dispute Resolution:
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Handle customer complaints or disputes related to billing or payments, investigate the issue, and provide appropriate solutions or escalate when necessary.
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Work with customers to resolve payment issues while maintaining a professional and empathetic approach.
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Ensure that customers are fully informed about their payment options and any potential consequences of non-payment.
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Payment Negotiation:
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Offer and discuss payment plans or options that accommodate customers’ financial situations and help them settle their outstanding balances.
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Process payments over the phone, ensuring accurate input of payment details and confirmation of the transaction.
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Assist customers with setting up automated payment methods or reminders.
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Compliance with Legal and Company Policies:
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Ensure compliance with all company policies and legal requirements related to collections, debt recovery, and data protection.
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Follow all applicable laws, such as the Fair Debt Collection Practices Act (FDCPA) or local regulations, when interacting with customers.
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Keep up to date with any regulatory changes that may affect collections practices.
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Reporting and Documentation:
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Generate and review reports on the status of overdue accounts, payment plans, and recovery progress.
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Provide regular updates to the Collections Manager on account status, challenges faced, and success rates in collections.
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Assist with collections reports for audit purposes and ensure documentation is complete and accurate for accounting purposes.
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Customer Relationship Management:
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Maintain a professional and positive relationship with customers even in difficult or stressful situations.
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Strive to retain customers by offering flexible payment solutions that prevent account defaults while ensuring the company receives payment.
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Promote customer satisfaction and loyalty, ensuring that customers’ experience with the collections process is handled professionally.
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Collaboration with Internal Teams:
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Work closely with other departments, such as Accounts, Billing, and Customer Service, to ensure accurate account information and resolve any discrepancies.
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Communicate effectively with the legal team or third-party agencies when escalation or legal action is required for certain accounts.
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More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 12000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Kolkata 
0.6 to 3+ Years 
Salary not disclosed 
BA, 12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Any Graduate
Kolkata
1 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, MBA/PGDM
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
