Customer Care Executive

SyStos Technology

0 Years

10000 - 15000 Monthly

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Posted: 04 Oct 24

Job Description

Are you passionate about providing exceptional customer service? Join our team as a Customer Care Executive and play a key role in ensuring our customers receive the best possible experience!

Key Responsibilities:

* Handle customer inquiries and resolve issues via phone, email, and live chat in a professional and timely manner.
* Provide accurate information regarding products, services, and company policies.
* Identify customer needs and offer personalized solutions to ensure customer satisfaction.
* Maintain customer records and update CRM systems with relevant information after each interaction.

* Collaborate with other departments to resolve complex customer problems

* Follow up with customers to ensure their issues are fully resolved

* Upsell products or services to customers when appropriate

* Provide feedback to management regarding customer trends and concerns

* Maintain high standards of professionalism, empathy, and patience in all customer interactions

Skills:

Effective communication

Customer service orientation

Problem-solving

Active listening

Empathy

Attention to detail

Time management

Flexibility

Conflict resolution

Computer literacy

More information about this Customer Care Executive Job

Please go through the below FAQs to get all answers related to the given Customer Care Executive job

What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Indore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.