Customer Care officer

Consultant

0 Years

40000 - 50000 Monthly

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Posted: 03 Mar 25

Job Description

Job Summary:

We are looking for a Customer Care Officer to handle customer inquiries, provide assistance, and ensure excellent service delivery. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities:

1. Customer Support & Assistance

Respond to customer inquiries via phone, email, or chat.
Provide accurate information about products/services.
Resolve customer complaints in a professional and timely manner.

2. Customer Relationship Management

Maintain customer records and update CRM systems.
Follow up with customers to ensure satisfaction.
Build and maintain long-term relationships with clients.

3. Coordination & Problem-Solving

Work closely with sales, technical, and operations teams.
Escalate complex issues to the relevant department.
Ensure all customer concerns are addressed efficiently.

4. Administrative & Reporting Tasks

Maintain logs of customer interactions and transactions.
Prepare reports on customer feedback and service performance.
Contribute to improving service processes based on feedback.

Required Skills & Qualifications:

Education:

High School / Diploma / Bachelor's Degree in any field.

Technical & Soft Skills:

✔ Excellent verbal & written communication skills.
✔ Ability to handle customer queries with patience & professionalism.
✔ Basic computer knowledge & familiarity with CRM tools.
✔ Problem-solving skills and a proactive approach.
✔ Ability to work in a fast-paced environment.

More information about this Customer Care officer Job

Please go through the below FAQs to get all answers related to the given Customer Care officer job

What are the job requirements to apply for this Customer Care officer job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care officer

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 40000 and 50000 Monthly. The Salary will depend on the interview. This Customer Care officer is a Full Time in Bhubaneswar.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Care officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Care officer position?
- Ans: There are immediate 1 job openings for Customer Care officer in our Organisation.