Customer Care Officer Jobs Opening in Iligan Consultant at Alaknanda, Bhikaji Cama Place, Connaught Place, Mumbai, Kolkata, Delhi
Job Description
DUTIES:
More information about this Customer Care officer Job
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Key Responsibilities:
1. Customer Interaction & Support:
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Handle inbound and outbound calls, emails, or chat support to address customer queries.
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Assist customers with product information, billing, order tracking, complaints, returns, and other issues.
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Ensure prompt and professional responses to customer inquiries.
2. Complaint Resolution:
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Listen to customer concerns attentively and provide effective solutions.
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Escalate complex issues to senior staff or relevant departments when necessary.
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Follow up to ensure customer issues are resolved to satisfaction.
3. Documentation & Reporting:
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Record details of customer interactions, issues, and resolutions in CRM or internal systems.
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Maintain accurate logs and prepare reports for review by the customer service team or management.
4. Product & Process Knowledge:
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Stay updated with company products, services, policies, and procedures.
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Educate customers about features, upgrades, or new offerings.
5. Customer Feedback & Satisfaction:
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Collect customer feedback and suggestions for service improvement.
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Monitor customer satisfaction and suggest ways to enhance service quality.
More information about this Customer Care officer Job
Please go through the below FAQs to get all answers related to the given Customer Care officer job
- What are the job requirements to apply for this Customer Care officer job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care officer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 11000 and 23000 Monthly. The Salary will depend on the interview. This Customer Care officer is a Part Time in Mumbai, Kolkata, Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care officer is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Customer Care officer position?
- Ans: There are immediate 1 job openings for Customer Care officer in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Virtual Interview
Employment TypePart Time
Job Id2654341
Job Category Part Time , Walkin , BSc/BCA/BBM , Tech Support , Work from Home
Locality Address Alaknanda , Bhikaji Cama Place , Connaught Place , Dwarka , Bhandup
State Maharashtra, West Bengal, Delhi
Country India
About Company
Iligan Consultant
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