Customer Happiness Executive

INNORENOVATE SOLUTION

0 Years

20000 - 25000 Monthly

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Posted: 17 Oct 24

Job Description

Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers.
Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place.
Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool.
Follow up (Chat, Call and Email) with customers in case of pending / escalated issues. § Communicate clearly and effectively with customers.
Deliver Outstanding Customer Experience to each and every Customer who has called in.
Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.
Productivity - Number of chats handled, resolution time, first response time.
Quality - CSAT, Quality score.
Self-Management
Responsibilities § Maintain a descent and agreeable Chat/Voice Handling duration with 100% compliance to documentation.
Ensure Positive Outcome with every Interaction.
Comprehend the query patiently to avoid repeat contacts.
Rostered for 9 hours, expected to be online 8 hours; 6 days a week, with one rotational week off.
Maintain integrity and hygiene with all customer and internal interactions.

More information about this Customer Happiness Executive Job

Please go through the below FAQs to get all answers related to the given Customer Happiness Executive job

What are the job requirements to apply for this Customer Happiness Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Happiness Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Customer Happiness Executive is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Happiness Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Happiness Executive position?
- Ans: There are immediate 4 job openings for Customer Happiness Executive in our Organisation.

Job Particulars

Role customer service tech support

Education Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id2543451

Job Category Diploma , BSc/BCA/BBM , Tech Support

Locality Address Andheri East

State Maharashtra

Country India

About Company

INNORENOVATE SOLUTION

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