Customer Service Advisor Jobs Opening in Void2one Solutions at Chandigarh, Chandigarh (Haryana), Chandigarh (Punjab)

Customer Service Advisor

Void2one Solutions

0 Years

25000 - 30000 Monthly

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Posted: 11 Sep 24

Job Description

Void2one Solutions HIRING! Customer Service Advisor (CSA)

(Fresher or Experienced Candidates in BPO, KPO or any other stream with Excellent communication skills are preferred only)

Interested candidates can share the CVs role: We are seeking skilled Freshers and Experienced candidates in BPO, KPO with Fluent English Speaking skills to join our team. As as CSA (US or UK process), you will be responsible to provide customer service support to a fast paced Home delivery depot in arranging delivery dates for orders to be delivered to the end customer. You will have to handle the outbound and Inbound calls, Live chats and Emails. It's a Blended process. You need to make Calls to meet and surpass customer service levels and make quick responses to the sms and emails.

Job details:

Designation: Customer Service Advisor (US process)
Education: Diploma, Bachelors or Masters
Job location: Chandigarh
Package: 25-30k CTC and Night Allowance in US Shifts
Full time, Work from Office
Time Bracket of US Process (Anytime within the time bracket of 10:30 pm to 2:30 am in which shift will be of 9 hrs which includes 45 minutes of break)
Time Bracket of UK Process (Anytime within the time bracket of 7:30 pm to 9:30 am in which shift will be of 9 hrs which includes 45 minutes of break)
Rotational US and UK Shifts
US and UK Bank Holidays, no Indian Holidays
6 Days working during probation
5.5 days working after probation
No holidays during probation (3 months)

Mandatory skills:

Ability to communicate in fluent (written and verbally) English
Demonstrate accurate numerical and Analytical Skills
Tech Savvy and proficient in the use of computers.
Working knowledge of MS Office Suite and Google Workspace
Strong IT skills including MS Excel, Word, databases and data input, internet/ email.
The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed.
Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner.
He/ She must be efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.

Good to have skills:

Customer service experience in a B2C or B2B environment.
A track record of working towards ad achieving KPI's
Handling a high volume of Inbound and Outbound calls as part of a team
Experience of inputting customer information into data systems.
Experience of making Outbound and dealing with Inbound calls.
Ideally experience of transport of logistics in a customer service environment would be advantage.
Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements.

Role and Responsibilities:

Manage central email inboxes appropriately and action inbound emails.
To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner.
Adhering to internal and external policies/ procedures to ensure delivery process is executed smoothly.
Maintain system with current information to ensure orders are updated with all communications.
Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
Manage own work schedule to ensure assigned duties/ tasks are completed with minimum supervision.
Identify the customer's requirements and respond to them.
Complete additional ad-hoc tasks as required.

Perks & Benefits:

US and UK Shifts available
Rotational Shifts
5.5 Working days
Cab facilities
On-time Salary
Night Allowance
Fun Activities
PF, Bonus and Incentives
Professional Work culture

More information about this Customer Service Advisor Job

Please go through the below FAQs to get all answers related to the given Customer Service Advisor job

What are the job requirements to apply for this Customer Service Advisor job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Advisor

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, MCA
What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service Advisor is a Full Time in Chandigarh, Chandigarh (Haryana), Chandigarh (Punjab).
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Advisor is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Advisor position?
- Ans: There are immediate 1 job openings for Customer Service Advisor in our Organisation.

Job Particulars

Role customer service tech support

Education Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, MCA

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id2520547

Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support

Locality Address

State Haryana, Punjab, Chandigarh

Country India

About Company

Void2one Solutions is an India’s leading Staffing and Recruitment Company which provide jobs in IT and non-IT Multinational Companies. Our headquarters are in Mohali, Punjab. We don’t charge anything from our candidates and nor work with those companies that charge candidates after joining. So, this is our clear policy to provide free-of-cost job placements. We deal in various Tier 1, Tier 2, and Tier 3 cities of PAN India. We have Expertise in IT and non-IT industries. We have a great team of HR Experts and Career Counsellors. Our services are very unique and faster compared to the market. Candidates get placed by us in days, not in months. Rest our Testimonials say about us

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