Customer Service And Social Media Management Jobs Opening in Folk Creations at Mumbai

Customer Service and Social Media Management

Folk Creations

0 Years

Not disclosed

Expired

Posted: 11 Nov 24

Job Description

1. Monitoring and responding to online reviews and ratings to improve customer satisfaction and loyalty.
2. Order Management: Initiating calls to confirm orders and ensure accuracy.
3. Customer Communication: Addressing customer inquiries across various platforms, responding to queries on WhatsApp, handling email inquiries in a timely manner, and engaging with and responding to Instagram DMs and comments.
4. NDR Customer Engagement: Making calls to customers with non-delivery reports (NDR) to resolve issues and ensure successful delivery.
5. Social Media Content Creation: Designing and posting engaging Instagram stories that align with the brand's messaging and aesthetic & creating and editing reels for the brand's social media account, ensuring they are captivating and relevant to the target audience.

Skill(s) required

Effective Communication

MS-Excel

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks

Certificate

Informal dress code

Number of openings

Certificate: Will be provided at the end of the Internship

More information about this Customer Service and Social Media Management Job

Please go through the below FAQs to get all answers related to the given Customer Service and Social Media Management job

What are the job requirements to apply for this Customer Service and Social Media Management job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service and Social Media Management

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service and Social Media Management is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service and Social Media Management position?
- Ans: There are immediate 2 job openings for Customer Service and Social Media Management in our Organisation.