Customer Service Associate Jobs Opening in Ebiz technocrats at Rash Behari Avenue, Salt Lake, Kolkata
Customer Service Associate
Ebiz technocrats
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Posted: 17 Mar 25
Job Description
Responsibilities:
Answering customer inquiries and providing information about products, services, or processes.Listening to customer concerns, complaints, and requests, and seeking to understand their needs.
Resolving customer issues and problems, and providing appropriate solutions.
Handling returns, exchanges, and other customer service requests.
Escalating complex issues to appropriate personnel when necessary.
Communicating with customers in a professional, courteous, and empathetic manner.
Maintaining clear and accurate records of customer interactions.
Following up with customers to ensure satisfaction with resolutions.
Demonstrating a good understanding of the company's products, services, and processes.
Staying up-to-date on any changes or updates to products, services, or procedures.
Processing orders, payments, and other transactions.
Maintaining accurate customer records and databases.
Generating reports and other documents as needed.
Skills and Qualifications:
Excellent Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
Problem-Solving Skills: Ability to identify and resolve customer issues in a timely and efficient manner.
Customer Service Skills: Ability to provide excellent customer service and build positive relationships with customers.
Organizational Skills: Ability to manage multiple tasks and prioritize workload effectively.
Computer Skills: Proficiency in using computer software and systems.
Adaptability: Ability to adapt to changing situations and customer needs.
Empathy: Ability to understand and respond to customer emotions and concerns.
Patience: Ability to remain calm and professional under pressure.
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 9500 and 11000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2639063
Job Category Tech Support
Locality Address Rash Behari Avenue , Salt Lake
State West Bengal
Country India
About Company
Ebiz technocrats
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