Customer Service Associate Jobs Opening in JETSTAR AVIATION SERVICES PVT LTD at Dum Dum, Kolkata
Customer Service Associate
JETSTAR AVIATION SERVICES PVT LTD
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Posted: 03 Jan 25
Job Description
Job Title: Customer Service Associate
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
Job Overview:
The Customer Service Associate plays a key role in providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. This position involves direct interaction with customers via phone, email, chat, or in-person to deliver efficient and accurate support.
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries promptly and professionally via various communication channels (phone, email, chat, in-person).
- Address and resolve customer concerns, complaints, or product issues in a timely and effective manner.
- Provide product or service information, ensuring customers have a full understanding of offerings, pricing, and policies.
Order Processing & Support:
- Assist customers with order placement, status tracking, cancellations, and returns.
- Ensure accurate data entry and documentation of customer interactions in the company's CRM or database.
- Process payments, refunds, and exchanges when necessary.
Problem Resolution:
- Identify and troubleshoot problems with products, services, or account-related issues.
- Escalate complex issues to higher-level customer service or management teams when needed.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
Customer Education:
- Provide guidance on product usage, troubleshooting, and other self-help resources.
- Offer upselling or cross-selling of additional products and services where appropriate.
Maintain Customer Satisfaction:
- Strive to exceed customer expectations by delivering excellent service at all times.
- Track customer satisfaction through feedback surveys, follow-ups, or other methods.
- Maintain a positive attitude and demonstrate empathy in all customer interactions.
Team Collaboration:
- Work closely with colleagues and other departments to ensure customer needs are met.
- Attend regular team meetings and contribute to continuous improvement initiatives.
Adherence to Company Policies:
- Follow company guidelines and policies regarding service standards, product knowledge, and legal requirements.
- Maintain confidentiality of customer data and follow security protocols.
Qualifications and Skills:
- Education: High school diploma or equivalent; college degree preferred.
- Experience: Previous experience in customer service, retail, or a related field is a plus.
- Communication Skills: Strong verbal and written communication abilities; able to communicate clearly and effectively.
- Problem-Solving: Ability to identify issues and provide solutions quickly and efficiently.
- Multitasking: Ability to manage multiple customer interactions simultaneously while maintaining a high level of service.
- Computer Skills: Comfortable using customer service software, CRM systems, and Microsoft Office Suite.
- Empathy & Patience: Ability to stay calm and positive when dealing with difficult situations or customers.
- Attention to Detail: Ensure accuracy when processing orders, entering customer information, and resolving issues.
Physical Requirements:
- Ability to sit or stand for long periods.
- Prolonged use of a computer or telephone.
Work Environment:
- Office setting or remote work depending on the company.
- Occasional need for overtime or weekend hours depending on business needs.
More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 25000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2593294
Job Category Walkin , Tech Support
Locality Address Dum Dum
State West Bengal
Country India
About Company
JETSTAR AVIATION SERVICES PVT LTD
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