Customer Service Associate Jobs Opening in Jetstar Aviation Services Pvt. Ltd. at Kolkata-Others, Ahmedabad, Bangalore, Kolkata

Customer Service Associate

Jetstar Aviation Services Pvt. Ltd.

0 Years

20000 - 25000 Monthly

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Posted: 03 Jan 25

Job Description

Job Title: Customer Service Associate

Reports To: Customer Service Associate

Job Overview: The Customer Service Associate is responsible for providing exceptional service to customers by assisting them with inquiries, resolving issues, and ensuring overall customer satisfaction. This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment. The ideal candidate will demonstrate professionalism, empathy, and a strong commitment to delivering top-notch service.

Key Responsibilities:

Customer Assistance:

Respond to customer inquiries via phone, email, chat, or in person.
Provide accurate, timely, and relevant information regarding products, services, policies, and procedures.
Assist customers with order placement, returns, exchanges, cancellations, and other account-related tasks.

Issue Resolution:

Handle customer complaints, concerns, and escalated issues with a positive and solution-oriented approach.
Ensure issues are resolved promptly and efficiently, following company guidelines and policies.
Document and track customer interactions in the CRM system, ensuring clear and detailed records.

Product Knowledge:

Stay updated on product and service offerings to provide the best advice and support to customers.
Educate customers on product features, benefits, and usage to enhance their experience and satisfaction.

Order Processing:

Process customer orders, returns, exchanges, and refunds accurately and in a timely manner.
Verify customer information, process payments, and manage customer accounts.
Assist customers with any shipping or delivery-related issues.

Customer Experience:

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Upsell or cross-sell products and services based on customer needs and preferences.
Proactively identify opportunities to improve the overall customer experience.

Collaboration and Reporting:

Work closely with other team members and departments (e.g., sales, logistics, technical support) to ensure smooth operations and customer satisfaction.
Report recurring issues or customer feedback to management for process improvement.

Administrative Duties:

Perform various administrative tasks such as data entry, filing, and maintaining customer records.
Ensure compliance with company policies and procedures, including data protection and confidentiality guidelines.

Qualifications:

High school diploma or equivalent (Bachelor’s degree preferred).
Previous customer service experience, preferably in a retail, call center, or similar environment.
Strong communication skills, both written and verbal.
Problem-solving abilities with a focus on customer satisfaction.
Ability to handle high-pressure situations while maintaining professionalism.
Proficiency in Microsoft Office Suite and customer service software (e.g., CRM systems).
Positive attitude and a passion for helping others.
Ability to work independently as well as part of a team.
Flexible and adaptable to changing work conditions and customer needs.

Working Conditions:

Full-time .
Shifts may include evenings, weekends, or holidays.
Fast-paced environment with occasional high call volumes.
May require standing for extended periods or working in a call center environment.

Physical Requirements:

Ability to sit or stand for extended periods.
Ability to type and use a computer for long durations.
Occasional lifting of light objects (e.g., office supplies, packages).

Benefits:

Competitive salary.
Health, dental, and vision insurance.
Paid time off (PTO) and holidays.
Training and development opportunities.
Employee discounts on products and services.

We believe in providing an exceptional customer experience. We are a dynamic and forward-thinking company that values teamwork, integrity, and innovation. Join us in delivering world-class service to our customers and advancing your career in a supportive and growth-oriented environment.

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Ahmedabad, Bangalore, Kolkata.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.

Job Particulars

Role customer service tech support

Education Diploma, 12th Pass (HSE)

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id2593315

Job Category Diploma , Walkin , Tech Support

Locality Address Kolkata-Others

State Gujarat, Karnataka, West Bengal

Country India

About Company

Jetstar Aviation Services Pvt. Ltd.

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