Customer Service Associate

Skylark express

1 to 2 Years

200000 - 300000 Yearly

Apply Now Please Wait...

Posted: 14 Oct 24

Job Description

1. Provide exceptional support to our customers/vendors via phone, email, and chat, resolving their queries and issues in a timely and professional manner.
2. Order management: Process and track customer orders, ensuring accuracy and timely delivery.
3. Customer communication: Serve as the primary point of contact for customers, addressing inquiries and providing updates on shipments and services.
4. Problem resolution: Handle complaints and issues related to shipments, such as delays, damages, or incorrect orders, and work towards effective solutions.
5. Coordination: Collaborate with internal teams (like warehousing and transportation) to ensure seamless operations and timely service delivery.
6. Documentation: Prepare and manage shipping documents, invoices, and customs paperwork as required.
7. Data entry: Maintain accurate records in the logistics management system, updating customer information and shipment statuses.

Requirements:

1. Experience: 1 - 2 Years.
2. Languages: Hindi, English.
3. Familiarity with transportation logistics and operations.

Female candidates need to apply

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Customer Service Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, MBA/PGDM, 12th Pass (HSE), 10th Pass (SSC)
What are the salary requirements for this job?
- Ans: The salary range is between 200000 and 300000 Yearly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Gurgaon.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 11 job openings for Customer Service Associate in our Organisation.

Job Particulars

Role customer service tech support

Education Diploma, MBA/PGDM, 10th Pass (SSC), 12th Pass (HSE), Any Graduate

Who can apply Experienced (1 to 2 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id2541327

Job Category MBA , Diploma , Tech Support

Locality Address Gurgaon-Others

State Haryana

Country India

About Company

Skylark Express Delhi Private Limited founded in 1993 is India's leading integrated Cargo logistics solutions provider with over 2 decades of experience in providing end-to-end logistics solutions.

At Skylark Express Delhi Private Limited every aspect of logistics namely road, rail, air transport, warehousing, Packing, and ODC Logistics is combined as integrated logistics solutions and tailored to meet individual client needs. This is aided by investments in infrastructure, equipment, and handling facilities to provide Cargo handling efficiency. Skylark Express also offers custom-made and cost-effective solutions depending on specific needs enhancing flexibility, safety, and reliability norms.

Jobs By Location

Gurgaon

Noida

Kolkata

Pune

Hyderabad

Bangalore

Chennai

Ahmedabad

Mumbai

Delhi