Customer Service Associate Jobs Opening in Sps at Marathahalli, Bangalore
Job Description
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Key Responsibilities:
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Customer Support:
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Respond to customer inquiries via phone, email, chat, or in-person, providing accurate and timely information about products, services, and policies.
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Address customer concerns, provide solutions, and ensure a positive resolution to any issues or complaints.
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Handle a high volume of customer interactions while maintaining quality service and professionalism.
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Order Processing and Assistance:
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Assist customers with placing, modifying, and canceling orders.
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Help customers track their orders, resolve shipping issues, and provide updates on delivery status.
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Ensure accurate entry of customer information and orders into the company's system.
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Issue Resolution:
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Troubleshoot customer issues related to product functionality, technical problems, returns, exchanges, billing, and refunds.
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Provide solutions in a clear and patient manner, ensuring that the customer's experience is positive, even when addressing problems.
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Collaborate with other departments (e.g., sales, technical support, logistics) to resolve complex customer issues.
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Customer Engagement:
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Engage with customers in a friendly and empathetic manner, creating a positive impression of the company.
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Build strong relationships with customers to foster brand loyalty and repeat business.
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Follow up with customers after issue resolution to ensure satisfaction and maintain strong relationships.
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Product Knowledge:
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Maintain up-to-date knowledge of the company’s products, services, and policies in order to assist customers effectively.
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Provide recommendations based on customer preferences, needs, or purchase history.
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Complaint Handling and Escalation:
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Address customer complaints with a calm and empathetic approach, aiming to resolve them in a manner that benefits both the customer and the company.
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Escalate unresolved issues to the appropriate department or higher-level management.
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Keep accurate records of customer complaints, resolutions, and suggestions for process improvement.
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Feedback Collection:
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Actively listen to customer feedback and relay useful insights to the management team for product or service improvements.
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Provide feedback on recurring customer issues or challenges to help the company enhance its customer service operations.
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Administrative Support:
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Perform data entry, maintain customer records, and update information in the company's CRM (Customer Relationship Management) system.
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Generate reports related to customer interactions, feedback, and service performance for internal review.
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Maintain Service Standards:
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Meet or exceed the company’s established customer service metrics, such as response time, customer satisfaction, and issue resolution rate.
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Adhere to company policies and procedures for customer interactions, ensuring consistency and quality in all customer service practices.
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More information about this Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Customer Service Associate job
- What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 19000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.
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