Customer Service Associate Jobs Opening in Teleperformance at Malad West, Mumbai, Navi Mumbai

Customer Service Associate

Teleperformance

0 Years

15000 - 27000 Monthly

Expired

Posted: 16 Mar 24

Job Description

Responding promptly to customer inquiries
Maintaining positive & professional attitude toward customers
Communicating with customers through Call
5 days working with 2 rotational offs.

*Candidate Requirement:*
Grad/UG both can apply
Need an immediate joiner
Fresher/Experience both can apply
Good Communication in English
Night Shifts/Day Shift
Location - MALAD, THANE , NAVI MUMBAI

Responsibilities:

Attending training sessions to grow knowledge of products and to develop customer service skills.

Resolving phone, walk-in, mail, fax, and email customer inquiries.

Processing and logging incoming calls into the CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to give them accurate feedback on the progress of their inquiries.

Providing outstanding customer service.

Updating customer information as required.

Maintaining confidentiality of information.

Performing other duties as the need arises.

More information about this Customer Service Associate Job

Please go through the below FAQs to get all answers related to the given Customer Service Associate job

What are the job requirements to apply for this Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 27000 Monthly. The Salary will depend on the interview. This Customer Service Associate is a Full Time in Mumbai, Navi Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Associate position?
- Ans: There are immediate 1 job openings for Customer Service Associate in our Organisation.