Customer Service Executive - International Non-Voice Process

Equiserve Solutions

1 to 3 Years

Not disclosed

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Posted: 14 Oct 24

Job Description

Job Title: Customer Service Executive - International Non-Voice Process
Location: Hyderabad- Work from Home/[Hybrid]

Job Type: Full-time

Experience: 1-3 years (freshers may also apply)

Job Description: We are seeking a detail-oriented and dedicated Customer Service Executive to join our international non-voice process team. The ideal candidate will provide exceptional support to global customers via email, chat, or other written communication platforms, ensuring timely and accurate responses to inquiries, resolving issues, and delivering a top-notch customer experience.

Key Responsibilities:

Handle outbound communication with international customers through calls in a timely manner.
Identify customer needs, provide accurate information, and resolve issues efficiently.
Assist in upselling or cross-selling products and services when appropriate.Maintain and update customer databases with accurate details.
Follow up with customers to ensure complete resolution and satisfaction.Collaborate with internal teams to address complex customer queries.
Ensure adherence to established customer service protocols and quality standards.

Qualifications:

Education: High School diploma or equivalent required. Bachelor’s degree preferred.
Experience: 1-3 years of customer service experience (preferably in a non-voice international process); freshers with excellent communication skills are welcome to apply.

Skills:
Strong written communication skills in English (mandatory).

Ability to type accurately and quickly.

Proficiency in customer service software, CRM systems, or similar tools.

Problem-solving abilities with a focus on customer satisfaction.

Ability to work in a fast-paced environment.

Attention to detail and ability to manage multiple tasks effectively.

Basic computer skills (MS Office Suite, email).

Working Hours: UK Shift

More information about this Customer Service Executive - International Non-Voice Process Job

Please go through the below FAQs to get all answers related to the given Customer Service Executive - International Non-Voice Process job

What are the job requirements to apply for this Customer Service Executive - International Non-Voice Process job position?
- Ans: A candidate must have a minimum of 1 to 3 year experience as an Customer Service Executive - International Non-Voice Process

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Executive - International Non-Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Executive - International Non-Voice Process position?
- Ans: There are immediate 1 job openings for Customer Service Executive - International Non-Voice Process in our Organisation.