Customer service executive Jobs in Mumbai - Troika Tech Services Pvt Ltd
Customer service executive
Job Description
Responsibilities
Include:
- Managing large amounts of incoming calls and customer inquiries
- Generating sales leads
- Identifying and assessing customers’ needs to achieve satisfaction
- Job brief: We are looking for a customer-oriented service representative.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Job Type: Full-time
Job Particulars
About Company
We deliver excellence in Design, Creativity and Innovation.
Troika promises, a stunning website with State-of-the-Art, Ultra-Modern and Futuristic features.
Since last 4 years we have worked with the best in over 25 sectors which includes travel and tourism, politics, entertainment, chemicals, education, ecommerce, etc.
Troika Tech has presence in over 30 Indian Cities and 4 Countries which includes India, China, U.A.E. and Australia.