Customer Service Executive Jobs Opening in DTDC Packers and Movers at Electronic City, Bangalore
Job Description
We are looking for a candidate to join our team with the following responsibilities:
Female Candidates Preferred
Telecalling with Customers
Strong Communication Skills
Languages Required: English, Hindi, Kannada
Job Overview
A Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. They serve as the first point of contact between the company and its customers, providing assistance through phone, email, chat, or in-person interactions.
Key Responsibilities
1. Customer Support & Issue Resolution
- Respond to customer queries via phone, email, chat, or social media.
- Resolve customer complaints and service issues efficiently.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to senior management or technical teams when needed.
2. Relationship Management
- Maintain a polite and professional attitude while interacting with customers.
- Build strong relationships with clients to enhance customer loyalty.
- Follow up on customer inquiries to ensure satisfaction and issue resolution.
3. Data Entry & Documentation
- Maintain customer records and interactions in CRM software.
- Log complaints, feedback, and service requests for analysis.
- Generate and submit daily, weekly, or monthly reports to management.
4. Product & Service Knowledge
- Stay updated on company products, services, promotions, and policies.
- Educate customers on new features, upgrades, and usage tips.
- Assist in cross-selling or upselling relevant products/services when appropriate.
5. Quality & Compliance
- Follow company guidelines and compliance standards in customer interactions.
- Adhere to service-level agreements (SLAs) and response time expectations.
- Gather customer feedback to suggest improvements in service quality.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2628414
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Electronic City
State Karnataka
Country India
About Company
At DTDC Packers & Movers, we are committed to making your international move a smooth and hassle-free experience. Contact us today to learn more about our services and get a customized quote for your relocation needs!
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