Customer Service Executive Jobs Opening in Santosa Tech Private Limited at Thane, Mumbai
Customer Service Executive
Job Description
We have opening for the position of Customer Support Executive.
Below is the JD and company's profile.
Designation- Customer Support Executive
Experience- Minimum 6 months required in relevant field.
Salary- Decent hike on your last drawn
Shift Timing- 8.30pm-5.30am (Fixed Night Shift)
Working Days- Monday to Friday
Mode- Hybrid 3 days work from home, 2 days work from office
Process- Finance Related Blended Process (80% email process, 20% calling process)
Please Note : Arrange your laptop/computer windows 10/11 version with wifi 50 mbps.
Key Responsibilities:
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Customer Inquiries and Issue Resolution:
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Respond to customer inquiries regarding products, services, or policies via phone, email, or live chat in a professional and courteous manner.
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Resolve customer complaints and issues by providing effective solutions or escalating complex problems to higher-level support teams.
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Ensure issues are resolved within the company’s response time goals and follow up to ensure customer satisfaction.
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Product and Service Knowledge:
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Stay up-to-date with product information, service offerings, and policies to provide accurate and relevant advice to customers.
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Educate customers on how to use products or services effectively, including troubleshooting tips, usage guidelines, and FAQ responses.
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Customer Documentation and Record-Keeping:
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Document all customer interactions and transactions accurately in the CRM system (e.g., Salesforce, Zendesk) to ensure detailed records are maintained.
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Track and update customer issues and inquiries, ensuring all resolutions are properly logged.
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Ensure all customer requests are handled promptly and professionally, providing timely feedback to the team.
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Customer Feedback and Improvement:
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Collect customer feedback to identify areas for improvement in products, services, or internal processes.
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Report recurring issues or trends to management to help drive continuous improvements in service delivery.
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Suggest improvements to existing processes and customer service approaches to enhance customer satisfaction.
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Collaboration with Teams:
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Collaborate with other departments (sales, product, marketing, etc.) to ensure customer needs are met and that information is accurately conveyed across teams.
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Work closely with the technical support or product teams when dealing with complex product issues that require specialized expertise.
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Customer Retention and Relationship Building:
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Build and maintain strong relationships with customers to encourage repeat business and improve retention rates.
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Offer personalized assistance or service upgrades to high-value or long-term customers as appropriate.
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Escalation Handling:
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Recognize situations where escalation is necessary and take appropriate steps to ensure that complex or unresolved issues are passed on to senior customer support or relevant departments.
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Ensure that escalated cases are handled with urgency and that customers are informed about the progress and resolution.
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More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
About Company
