Customer Service Manager Jobs Opening in Nourish & co at Thaltej, Ahmedabad
Job Description
Position Summary:
The Customer Service Manager is responsible for overseeing and managing the customer service department of a company, ensuring excellent customer experiences, resolving client issues effectively, and leading a team of customer service representatives. This role requires strong leadership skills, problem-solving abilities, and a deep understanding of customer satisfaction strategies. The Customer Service Manager serves as a key link between the company and its customers, ensuring that the organization delivers consistent, high-quality support.
Key Responsibilities:
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Team Leadership and Supervision:
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Manage, coach, and mentor a team of customer service representatives.
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Set clear team goals and KPIs (Key Performance Indicators).
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Monitor team performance and provide regular feedback and performance evaluations.
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Conduct regular training sessions to ensure the team is knowledgeable and up to date with products, services, and policies.
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Foster a positive, customer-focused team culture that encourages growth, collaboration, and accountability.
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Customer Interaction and Issue Resolution:
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Handle escalated customer complaints or complex service issues with professionalism and empathy.
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Ensure all customer inquiries are resolved promptly through appropriate channels, including phone, email, chat, and social media.
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Analyze customer feedback and complaints to identify recurring problems or trends and recommend solutions.
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Process Improvement:
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Continuously review and improve customer service processes and procedures to enhance efficiency and customer satisfaction.
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Develop and implement new customer service policies or protocols when necessary.
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Work closely with other departments such as sales, marketing, and product development to address customer feedback and improve service delivery.
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Performance Monitoring and Reporting:
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Track and report on customer service metrics such as response times, resolution times, customer satisfaction scores (CSAT), Net Promoter Score (NPS), and first contact resolution rate.
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Use analytics to assess the performance of the customer service team and identify areas for improvement.
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Prepare regular reports for senior management to communicate department performance and customer insights.
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Customer Experience Strategy:
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Develop and execute strategies that enhance the overall customer experience and foster customer loyalty.
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Maintain up-to-date knowledge of industry trends, customer expectations, and new technologies that can improve service delivery.
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Advocate for the voice of the customer within the organization to ensure customer-centric decision-making.
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Budget and Resource Management:
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Manage departmental budgets and allocate resources efficiently.
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Forecast hiring needs and participate in the recruitment and onboarding of new customer service staff.
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Ensure that the department is adequately staffed and equipped to handle peak periods or high volumes of customer inquiries.
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Required Skills and Qualifications:
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Bachelor's degree in Business Administration, Communications, or a related field (Master’s degree is a plus).
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Proven experience in customer service leadership roles, ideally in a managerial or supervisory position.
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Strong interpersonal and communication skills, both written and verbal.
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Excellent problem-solving skills and the ability to remain calm under pressure.
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Proficiency in using customer service software, CRM platforms (e.g., Salesforce, Zendesk), and call center technologies.
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Demonstrated ability to manage teams and drive results in a fast-paced environment.
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A customer-first mindset with a passion for improving the customer journey.
Preferred Attributes:
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Bilingual or multilingual capabilities are a plus.
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Experience in managing remote or global customer service teams.
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Background in industries such as retail, telecommunications, e-commerce, or hospitality.
More information about this Customer Service Manager Job
Please go through the below FAQs to get all answers related to the given Customer Service Manager job
- What are the job requirements to apply for this Customer Service Manager job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 15686 and 21888 Monthly. The Salary will depend on the interview. This Customer Service Manager is a Full Time in Ahmedabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Manager position?
- Ans: There are immediate 1 job openings for Customer Service Manager in our Organisation.
Job Particulars
About Company
Ahmedabad 
Freshers 
Salary not disclosed 
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad, Bangalore, Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BSc, MSc, 12th Pass (HSE)
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Ahmedabad
Freshers
Salary not disclosed
12th Pass (HSE) 
