Customer Service Representative Jobs in Chennai - GROUPON
Customer Service Representative
GROUPON
Expired
Posted: 05 Aug 19
Job Description
- The Customer Service Rep Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
- Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
- We\'re looking for brilliant, English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you\'re quick on your point of contact to handle and resolve customer complaints.
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of internal ticketing system, customer portals,
- back office databases, Groupon redemption procedures, and specifics around
- different types of merchant features
- Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.
- Required Candidate profile
- Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
- Skilled and eloquent in writing.
- Strong communication and interpersonal skills.
- Comfort in a computer based role for up to 8 hours a day
- Ability to work in any shift based on business needs.
- Minimum Experience: Freshers / 0 - 3 Years Experience
- Walk-In Date & Timing : Aug 5th,6th,7th & 8th & 13th only | 8.00 AM to 10.00 AM (Do not walk-in during weekends (Sat and Sun) / different date which was not mentioned)
Customer Support Representative
- Process: Non-Voice (Email & Chat)
- Experience: Freshers / 0 - 3 years (Candidates who are awaiting for the results can also apply)
- Communication: Excellent Verbal and Written Communication is mandatory
- Work Timings: Night shift -predominantly & Weekly 2 days off
- Transportation: Cab Provided Pick and Drop (30 KMS Radius)
- Dress Code: Casuals
- Work Envy: Flexible and Friendly
- Work Location: Chennai DLF IT Park, Ramapuram
- Basic Requirement : Graduation must be completed and should carry all the relevant documents
Please carry this email copy along with your original ID proof (PAN card, Driving License or Aadhar Card) along with your original Educational & Employment documents
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id668568
Job Category Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Groupon is such an exciting place to work! We have over 250 million subscribers worldwide and our app has been downloaded more than 100 million times.It's fair to say that Groupon has come a long way since 2008 and is now used, not just for your local area, but for holidays, products, movie tickets and exclusive events.
Did you know that Groupon is the FASTEST GROWING ORGANIZATION in history. We are the pioneers of the daily deals industry and we are turning the way people live in their local area, on its head!
Did you know that Groupon is the FASTEST GROWING ORGANIZATION in history. We are the pioneers of the daily deals industry and we are turning the way people live in their local area, on its head!
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