Customer Service Representative Jobs Opening in Arihant Publications at Noida-Others, Noida
Job Description
Job Description for Customer Service Representative
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role involves providing exceptional service to customers (teachers and dealers), managing queries, and maintaining accurate records of book sampling, sales, inventory, and customer interactions. The ideal candidate should have excellent communication skills, an eye for detail, and the ability to manage data entry tasks efficiently.
Key Responsibilities
1. Customer Service Support:
○ Respond promptly to customer inquiries via email, phone, and chat.
○ Follow up with customers to confirm their details and enter them correctly in CRM.
○ Assist customers with product selection, order placements, and tracking.
○ Manage book orders, returns, and refunds according to company policies.
2. Data Entry and Order Processing:
○ Accurately enter customer details, inventory data, and sales information into the company’s CRM or data management system.
○ Maintain updated and accurate records of customer profiles and transaction history.
○ Review and ensure data integrity, making corrections where necessary..
3. Collaboration and Reporting:
○ Work closely with the sales and marketing teams to ensure smooth communication and assist in promotional activities.
○ Generate and provide regular sales reports to management.
○ Participate in team meetings and share insights to improve customer service processes.
Qualifications and Skills
● Intermediate or a Bachelor’s Degree (Freshers can also apply)
● Previous experience in customer service and/or data entry roles, will be preferred but is not mandatory.
● Strong typing and data entry skills with high accuracy and attention to detail.
● Proficiency in Microsoft Office Suite (Word, Excel)
● Excellent written and verbal communication skills is a must in English and Hindi
● Strong organizational and multitasking abilities.
Interested candidates can send their CVs
More information about this Customer Service Representative Job
Please go through the below FAQs to get all answers related to the given Customer Service Representative job
- What are the job requirements to apply for this Customer Service Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Service Representative is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Representative position?
- Ans: There are immediate 1 job openings for Customer Service Representative in our Organisation.
Job Particulars
About Company
Bhopal, Mumbai, Noida 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
0 to 0.6 Years
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA 
