Customer Service Representative Jobs Opening in VictaMan Services Private Limited at MG Road, Old Airport Road, Rajajinagar, Bangalore

Customer Service Representative

VictaMan Services Private Limited

0 Years

15000 - 30000 Monthly

Expired

Posted: 20 Jul 24

Job Description

Job Description: Customer Service Representative (BPO)

Responsibilities:

Customer Support: Provide excellent customer service to clients via phone, email, or chat.

Issue Resolution: Resolve customer complaints and inquiries in a timely and professional manner.

Information Accuracy: Ensure accurate information is provided to customers regarding products, services, policies, and procedures.

Documentation: Maintain thorough and accurate customer service records.

Team Collaboration: Work closely with other team members to meet customer needs and improve processes.

Quality Assurance: Adhere to company policies and procedures to ensure high-quality service delivery.

Upselling/Cross-selling: Identify opportunities to promote additional products or services to customers.

Qualifications:

Communication Skills: Excellent verbal and written communication skills in required languages.

Problem-Solving Skills: Ability to quickly analyze and resolve customer inquiries and complaints.

Customer Focus: Strong customer service orientation with a passion for helping others.

Computer Proficiency: Familiarity with CRM systems and ability to navigate multiple applications simultaneously.

Adaptability: Ability to thrive in a fast-paced and sometimes stressful environment.

Team Player: Ability to work effectively as part of a team to achieve individual and team goals.

Educational Background: High school diploma or equivalent; additional education or training in customer service is a plus.

Experience: Prior customer service experience in a call center or BPO environment is preferred but not required.

Additional Requirements:

Work Schedule: Flexibility to work shifts, including evenings, weekends, and holidays.
Location: Ability to work on-site at the BPO center or remotely, depending on company policy.

More information about this Customer Service Representative Job

Please go through the below FAQs to get all answers related to the given Customer Service Representative job

What are the job requirements to apply for this Customer Service Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE), Other Graduate, Other Post Graduate
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service Representative is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Representative position?
- Ans: There are immediate 1 job openings for Customer Service Representative in our Organisation.