Customer Service / Tech Support Jobs - Gurgaon,Bangalore,Pune - Convergys
Job Description
Technical Support Associate I / Technical Support Associate II
Job Description: - Inbound Technical Support.
Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like Internet, DTH or Desktop.
Roles & Responsibilities:
· Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
· Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
· Troubleshoot Customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Candidate Profile-
· Any graduate/postgraduate/undergraduate fresher & experienced are eligible.
· B.E./B. Tech Fresher are not eligible.
· Excellent verbal and written communication skills.
· Flexible with 24/7 Environment.
· Salary up to Rs 26,000 (in-hand) & attractive Incentives amount.
Job Particulars
About Company
CONVERGYS India Services Private Limited
Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit: to learn more about us.
