Customer Services Agent /Sr. Customer Service Agent Live Chat Jobs Opening in Client of Cocoa Cloud - Top MNC at Pune-Others, Pune
Job Description
Responsibilities:
▪ You will be responsible for handling inbound customer queries (inc. billing, rate plans, service
activations and changes, credits and adjustments, troubleshooting and complaints) using the
live chat channel. ▪ Take complete responsibility of providing accurate and relevant information and to resolve
customers query on the first contact.
▪ Take end to end ownership of the customer’s issue and follow through commitments.
▪ Listen actively, understand, and assess issues from customers then communicate in a calm,
clear, simple and personal way.
▪ Use simple language which is clearly understood by the customer.
▪ Adhere to work schedule & thereby contributing to operational efficiencies.
▪ Meet & maintain work ethics in congruence with organizational compliance
Skills & Competency Requirement
▪ Excellent communication skills, written and verbal
▪ Listening skills - being attentive, patient and listening without interrupting
▪ Objection handling skills - Ability to think of possible alternatives for a situation and anticipate
potential obstacles
▪ Being persuasive and diligent
▪ Achievement Orientation. Takes responsibility and stays focused on self-performance
▪ Ability to work within a team and building relationship – with customers and team members
▪ Listens and responds appropriately to other team members’ ideas
▪ Problem Solving Skills. Build a logical approach to address problems.
▪ Basic levels of computer proficiency
▪ Working knowledge of MS Office applications like Word & Excel
More information about this Customer Services Agent /Sr. Customer Service Agent Live Chat Job
Please go through the below FAQs to get all answers related to the given Customer Services Agent /Sr. Customer Service Agent Live Chat job
- What are the job requirements to apply for this Customer Services Agent /Sr. Customer Service Agent Live Chat job position?
- Ans: A candidate must have a minimum of fresher as an Customer Services Agent /Sr. Customer Service Agent Live Chat
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 22000 and 35000 Monthly. The Salary will depend on the interview. This Customer Services Agent /Sr. Customer Service Agent Live Chat is a Full Time in Pune.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Services Agent /Sr. Customer Service Agent Live Chat is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Services Agent /Sr. Customer Service Agent Live Chat position?
- Ans: There are immediate 1 job openings for Customer Services Agent /Sr. Customer Service Agent Live Chat in our Organisation.
Job Particulars
Education B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2599400
Job Category BSc/BCA/BBM , Tech Support
Locality Address Pune-Others
State Maharashtra
Country India
About Company
Client of Cocoa Cloud - Top MNC
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