Customer Services Associate Jobs Opening in ESMSYS Pvt Ltd at Thaltej, Ahmedabad
Job Description
Role Description
This is a full-time on-site role as a Customer Services Associate at ESMSYS located in Ahmedabad. The Customer Services Associate will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a seamless customer service experience on a day-to-day basis.
Key Roles and Responsibilities:
- Handle inbound and outbound calls related to loans and subsidies
- Address customer inquiries regarding loan products, application processes, status updates
- Guide customers through the application process, including filling out forms and explaining required documentation.
- Assist customers in understanding eligibility criteria, interest rates, and loan terms.
- Escalate complex issues to higher authorities or specialized departments when necessary.
- Accurately input customer information into the CRM system
- Maintain detailed records of customer interactions, comments, and complaints.
- Provide clear, concise, and accurate information to customers.
- Keep customers informed about the status of their applications and any required actions
- Gather customer feedback on products and services
- Report common issues and suggestions to improve service quality
- Work closely with other departments
- Participate in team meetings and training sessions to stay updated on product knowledge and customer service techniques
- Utilize call center software, customer relationship management (CRM) systems, and other relevant tools effectively
- Meet individual and team performance targets, including call handling time, customer satisfaction scores, and resolution rates
- Continuously improve service quality through feedback and training.
Skills and Qualifications:
- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers
- Problem-Solving Skills: Ability to analyze issues and find solutions efficiently.
- Attention to Detail: Accuracy in data entry and documentation.
- Patience and Empathy: Ability to handle challenging customer interactions with patience and empathy.
- Technical Skills: Proficiency in using call center software and CRM systems.
- Financial Knowledge: Basic understanding of financial products, especially loans, and banking procedures.
More information about this Customer Services Associate Job
Please go through the below FAQs to get all answers related to the given Customer Services Associate job
- What are the job requirements to apply for this Customer Services Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Services Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, B Voc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Services Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Services Associate position?
- Ans: There are immediate 1 job openings for Customer Services Associate in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Walk - In, Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2525658
Job Category Walkin , BSc/BCA/BBM , Tech Support
Locality Address Thaltej
State Gujarat
Country India
About Company
ESMSYS (Enterprise Service Management System) is a multinational leader in next-generation digital services and consulting with a diversified portfolio covering IT Consultancy, Enterprise Service Management, and various other sectors such as finance, real estate, and hospitality. The company is focused on expanding operations in multiple sectors while redefining standards in service quality and customer experience.
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