Customer Support Advisor Jobs Opening in A Leading MNC at DLF Cyber City, DLF Phase 1, DLF Phase 3, Gurgaon, Noida
Job Description
We’re Hiring!**
More information about this Customer Support Advisor Job
Please go through the below FAQs to get all answers related to the given Customer Support Advisor job
Roles and Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media. Address questions and provide accurate information promptly.
Issue Resolution: Help customers troubleshoot issues they're experiencing with products or services. This includes diagnosing problems, offering solutions, and escalating problems to higher levels if necessary.
Documentation: Keep comprehensive records of customer interactions, issues, and resolutions. This helps in tracking recurring issues and improving service quality.
Feedback Collection: Gather customer feedback to identify areas for improvement. Input this feedback into internal systems for her teams to review.
Support Process Improvement: Participate in developing and implementing processes that enhance the efficiency and effectiveness of customer support operations.
Policy Adherence: Ensure adherence to company policies and procedures while handling customer issues and inquiries.
Knowledge Sharing: Regularly update and maintain the internal knowledge base and training materials. This helps new support staff get up to speed and aids in faster issue resolution.
Metrics and Reporting: Monitor key performance indicators and generate reports to analyze the efficiency of support operations and customer satisfaction rates.
Skills:
Communication Skills: Excellent verbal and written communication skills to convey information clearly and effectively.
Problem-Solving Skills: Ability to diagnose issues quickly and provide solutions that satisfy the customer.
Patience and Empathy: A calm demeanor and the ability to empathize with customers' frustrations are crucial for maintaining positive interactions.
Technical Proficiency: Basic understanding of the company's products or services, and the ability to quickly learn new tools and software.
Multitasking Abilities: Capable of handling multiple inquiries simultaneously without sacrificing quality of service.
Time Management: Efficient in managing time to ensure that all customer issues are addressed promptly and effectively.
Team Collaboration: Ability to work well within a team and share knowledge to improve overall team performance.
Attention to Detail: Meticulous in documenting customer interactions and maintaining records for future reference.
More information about this Customer Support Advisor Job
Please go through the below FAQs to get all answers related to the given Customer Support Advisor job
- What are the job requirements to apply for this Customer Support Advisor job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Advisor
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE), BSW
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 40000 Monthly. The Salary will depend on the interview. This Customer Support Advisor is a Full Time in Gurgaon, Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Advisor is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Advisor position?
- Ans: There are immediate 1 job openings for Customer Support Advisor in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2610152
Job Category Walkin , BSc/BCA/BBM , Tech Support
Locality Address DLF Cyber City , DLF Phase 1 , DLF Phase 3 , Gurgaon City Centre, MG Road, Gurgaon , Noida-Others
State Haryana, Uttar Pradesh
Country India
About Company
International customer support company
Similar Jobs
Customer Support Advisor jobs in Believers inforserv pvt ltd at Gurgaon
Believers inforserv pvt ltd
Gurgaon 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA, BSc, B Voc, Other Graduate
Posted: 1 days ago
Apply Now
Customer Support Associate - International and Domestic Process jobs in Reputed BPO at Gurgaon
Reputed BPO
Gurgaon
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Posted: 5 days ago
Apply Now
Customer Support Executive jobs in Wellversed at Gurgaon
Wellversed
Gurgaon
0.6 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Posted: 23 days ago
Apply Now
Team Lead jobs in Shourya Global consultant at Gurgaon
Shourya Global consultant
Gurgaon
3 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, MBA/PGDM
Posted: 18 days ago
Apply Now
Customer Care Executive jobs in Roadsterguru isuzu authorised dealership at Noida
Roadsterguru isuzu authorised dealership
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, CS, 10th Pass (SSC), BFA, BBS, BTA
Posted: 26 days ago
Apply Now
Customer Support Intern jobs in Align Info Solutions Pvt Ltd at Noida
Align Info Solutions Pvt Ltd
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BCA, CA, CS, ICWA
Posted: 2 months ago
Apply Now
Customer Success Intern jobs in SalarySe at Gurgaon
SalarySe
Gurgaon
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, MBA/PGDM, BHM, BSc, MSc, BFA
Posted: 1 months ago
Apply Now
Customer Care Intern jobs in Hemped Souls International LLP at Gurgaon
Hemped Souls International LLP
Gurgaon
Freshers
Salary not disclosed
B.Com, B.Pharm, BA, M.Pharm, BBA/BBM, MBA/PGDM, BBS, Other Graduate
Posted: 1 months ago
Apply Now
Relationship Manager jobs in Client Of Teamlease Service Ltd at Gurgaon
Client Of Teamlease Service Ltd
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 12 days ago
Apply Now
Relationship Manager jobs in Cassius Technologies at Gurgaon
Cassius Technologies
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 29 days ago
Apply Now
Relationship Manager jobs in Cassius Technologies at Noida
Cassius Technologies
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 1 months ago
Apply Now
Relationship Manager jobs in Client Of Teamlease Service Ltd at Gurgaon
Client Of Teamlease Service Ltd
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 1 months ago
Apply Now
Relationship Manager jobs in Cassius Technologies at Noida
Cassius Technologies
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 1 months ago
Apply Now
Relationship Manager jobs in Client of Cassius Technologies at Gurgaon
Client of Cassius Technologies
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 1 months ago
Apply Now
Relationship Manager jobs in Client Of Teamlease Service Ltd at Noida
Client Of Teamlease Service Ltd
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 1 months ago
Apply Now
Relationship Manager jobs in Client Of Teamlease Service Ltd at Gurgaon
Client Of Teamlease Service Ltd
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 1 months ago
Apply Now
Dealer Support Executive jobs in AegisCovenant at Gurgaon
AegisCovenant
Gurgaon
0 to 1 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BBS
Posted: 1 months ago
Apply Now
Relationship Manager jobs in Cassius Technologies at Noida
Cassius Technologies
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 1 months ago
Apply Now
Customer Care Executive jobs in Orbiqe Technologies pvt.ltd. at Noida
Orbiqe Technologies pvt.ltd.
Noida
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Posted: 3 days ago
Apply Now
Relationship Manager jobs in Client Of Teamlease Service Ltd at Noida
Client Of Teamlease Service Ltd
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 12 days ago
Apply Now
Jobs By Location
Gurgaon
Noida
Bangalore
Chennai
Pune
Mumbai
Hyderabad
Ahmedabad
Kolkata
Delhi
Others also searched for
Job & career videos Subscribe
