Customer Support Associate Jobs Opening in ACE Engineering Academy at Abids, Hyderabad
Job Description
Customer Support Associate:
About the Role:
We are seeking a highly skilled and dynamic Customer Support Associate to join our team. The ideal candidate will possess strong communication skills and the ability to engage with customers effectively across multiple channels, including voice, email, and chat. This role primarily focuses on resolving customer inquiries, ensuring satisfaction, and maintaining positive relationships.
Responsibilities:
- Address customer queries and resolve grievances via call, email, and chat support. Manage both inbound and outbound communications based on business needs.
- Build and nurture sustainable relationships with customers through clear, open, and interactive communication.
- Provide accurate, valid, and complete information by utilizing appropriate tools and methods to consistently achieve high Customer Satisfaction (CSAT) scores.
- Resolve customer issues and queries in a timely manner, adhering to SLA (Service Level Agreement) policies.
- Exercise problem-solving skills to handle situations that may fall outside standard operating procedures, without compromising process integrity.
- Go the extra mile to ensure the completion of tasks, strictly following policies and procedures.
- Utilize CRM tools such as Freshdesk to track, manage, and resolve customer issues efficiently.
- Assist the sales team in identifying upselling opportunities to enhance customer engagement.
- Collaborate with cross-functional teams (Product, Production, Sales & Marketing, Technical) to identify customer pain points and areas for product or service improvement.
Key Qualifications:
- 0 to 1 year of customer support experience in voice, email, or chat processes.
- Proficiency in English, Hindi, or Telugu.
- Strong computer skills and proficiency in Google Suite (Docs, Sheets, etc.).
- A Bachelor’s or Master’s degree (BTech or MTech preferred).
- Willingness to support the team during extra hours when required.
Optional/Bonus Qualifications:
- Experience using Support CRMs such as Freshdesk, ZenDesk, or other similar systems.
About You:
- You are a self-motivated individual with exceptional problem-solving and analytical skills.
- You are resourceful, flexible, and a team player, with a strong inclination to share knowledge and help colleagues grow.
- You enjoy tackling challenges and thrive on finding innovative solutions to complex problems.
What We Offer:
- A comprehensive medical insurance plan.
- A highly visible role with ample opportunities for growth and the chance to make a significant impact.
- Additional perks and benefits.
We are looking for individuals who are passionate about delivering outstanding customer support and contributing to the continued success of ACE Online. If you are eager to be part of a fast-paced, growth-oriented environment, we invite you to apply!
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
- What are the job requirements to apply for this Customer Support Associate job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech, ME/M.Tech
- What are the salary requirements for this job?
- Ans: The salary range is between 200000 and 250000 Yearly. The Salary will depend on the interview. This Customer Support Associate is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Associate position?
- Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation.
Job Particulars
About Company
About ACE Online:
ACE Online is the digital education arm of ACE Engineering Academy,
India’s premier platform for test preparation in engineering competitive
examinations. Our mission is to empower every student to achieve their academic
goals by offering personalized support with empathy, perseverance, and trust.
Since 1995, thousands of our students have consistently secured Top 10, Top
100, and Top 1000 ranks in some of India’s most challenging engineering exams.
Building on this legacy, we are now leveraging technology to provide
accessible, high-quality education to students across India.
