Customer Support Associate Jobs Opening in Edutech at Ashok Nagar, Bangalore
Customer Support Associate
Edutech
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Posted: 23 Apr 25
Job Description
We need customer support associate for doing calls and followps, taking feedback. Handling complaints and queries. helping the customers. Taking ownership in order to resolve the issues.
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
Key Responsibilities
Customer Interaction and Problem Resolution
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Respond to customer inquiries through email, phone, chat, or social media in a prompt and professional manner.
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Listen attentively to customer concerns and ask clarifying questions to fully understand the issue.
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Provide accurate information and guidance related to the company's products, services, policies, and procedures.
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Troubleshoot problems and resolve customer issues effectively and efficiently, aiming for first-contact resolution.
Ticket Management
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Log and track all customer interactions using the company’s CRM or helpdesk software.
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Prioritize and categorize tickets based on urgency and type of issue.
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Follow up on open tickets until complete resolution and update the customer regularly on progress.
Product and Service Expertise
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Maintain a strong understanding of company products and services to provide informed support.
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Keep updated with the latest changes in product features, pricing, or policies.
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Report bugs, feature requests, or recurring customer feedback to the product or development teams.
Customer Satisfaction and Retention
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Build rapport with customers by providing friendly, empathetic, and solution-oriented service.
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Handle escalated complaints calmly and professionally, striving to exceed customer expectations.
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Contribute to the creation of a positive and trustworthy brand image.
Internal Coordination
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Collaborate with other departments (technical, sales, logistics, billing) to resolve customer issues that require cross-functional input.
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Escalate unresolved issues to supervisors or specialized teams as needed, ensuring a seamless handover.
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Share customer feedback with relevant departments for continuous improvement.
Documentation and Knowledge Base
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Assist in developing and updating FAQs, help center content, and internal knowledge base articles.
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Document troubleshooting steps, solutions, and best practices to improve team efficiency.
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Identify opportunities to streamline processes or reduce repetitive issues through automation or improved training.
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
- What are the job requirements to apply for this Customer Support Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Associate is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Associate position?
- Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation.
Job Particulars
Education Diploma, B.Com, BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2662486
Job Category Tech Support
Locality Address Ashok Nagar
State Karnataka
Country India
About Company
Edutech
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