Customer Support Associate Jobs Opening in The Artarium at DLF Cyber City, Gurgaon-Others, Gurgaon
Customer Support Associate
The Artarium
Expired
Posted: 30 Jul 24
Job Description
Job Description: We are seeking a dedicated and empathetic Customer Support Associate to join our team. The ideal candidate will be passionate about providing outstanding customer service and resolving inquiries efficiently. As a Customer Support Associate, you will be the first point of contact for our customers, addressing their concerns, answering questions, and providing solutions to ensure a positive experience.
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
Responsibilities:
Serve as the primary point of contact for customers via phone, email, chat, or other communication channels.
Serve as the primary point of contact for customers via phone, email, chat, or other communication channels.
Respond promptly and courteously to customer inquiries, providing accurate information and solutions.
Assist customers with product/service-related issues, troubleshooting problems, and resolving complaints effectively.
Educate customers on product features, usage, and troubleshooting techniques.
Document customer interactions, including inquiries, complaints, and resolutions, in the CRM system.
Collaborate with other team members to escalate complex issues and ensure timely resolution.
Identify opportunities for process improvements and contribute to enhancing the overall customer support experience.
Maintain a positive and professional attitude while interacting with customers and colleagues.
Adhere to company policies and procedures regarding customer support standards and practices.
Continuously strive to meet or exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.
Requirements:
High school diploma or equivalent; bachelor’s degree preferred.
Previous experience in customer service, preferably in a fast-paced environment.
Excellent communication skills, both verbal and written, with a strong command of the English language.
Empathetic and patient demeanor with the ability to actively listen and understand customer needs.
Strong problem-solving skills and the ability to think quickly on your feet.
Proficiency in using CRM software and other customer support tools.
Ability to work independently as well as part of a team in a collaborative environment.
Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
Commitment to providing exceptional customer service and exceeding customer expectations.
Positive attitude, resilience, and willingness to adapt to change.
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
- What are the job requirements to apply for this Customer Support Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 30000 Monthly. The Salary will depend on the interview. This Customer Support Associate is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Associate position?
- Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation.
Job Particulars
Education Diploma, BA, BBA/BBM, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2494782
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address DLF Cyber City , Gurgaon-Others
State Haryana
Country India
About Company
Artarium is an online store dealing in arts and crafts products, and decorative items for your home and office. We are based in Gurgaon, Haryana, and deliver orders all over India. We specialize in making decorative items, showpieces, artistic figurines, etc. Our products are first designed by our team of experts in 3D and then the final product is made with materials like Epoxy Resin, Poly Resin, Fiber Resin, Ceramic, Metal, Wood, etc.
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