Customer Support Care Jobs in Bangalore - JFrog
Customer Support Care
JFrog
2.5 Years
Not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 22 Feb 21
Job Description
Responsibilities
With the help of BI and SalesForce tools, the Customer Support Care will be overlooking the Support Queue and be responsible for the following:
With the help of BI and SalesForce tools, the Customer Support Care will be overlooking the Support Queue and be responsible for the following:
- Monitoring incoming cases and apply protocol for critical inquiries
- Triage of cases when unidentified by the system
- Assignment of cases
- Teams load monitoring and raising a red flag to Managers when a teamâs queue is approaching overload
- Monitor the Support sessions of the day and assist in scheduling critical sessions
- Answer the Support phone line
- Manage the teamâs shifts scheduling
- Maintain the SwampDash dashboard displaying functions on shift
- Taking the shift from the previous Customer Support Care (US based) and handing over to the next Customer Support Care (Israel based), during handover sessions
- Service oriented and motivated by care
- 2 years+ experience in an high tech company
- Warrior at heart! Experience in a stressful work environment
- Customer facing experience - Desired
- Impeccable English (verbal & written)
- Great verbal and written communication skills
- Thorough understanding of prioritization and sense of urgency
- Organized, meticulous, detail oriented
- High level of commitment - every case needs to be handled optimally
- Experience using SalesForce is a plus
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (2.5 Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1126411
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
The JFrog Support Department is organized in a 24/7 follow the sun structure, handling and tackling inquiries coming from our prospects and customers. We are committed to highly responsive and quality answers.
In order to support our forever growing team, we are looking for our very own gatekeeper, Service Level Agreement fighter and cases defender.
Strategically positioned In the front line, the Customer Support Care will be the first contact with our customers seeking technical assistance. Our support is email based, phone line is mostly used to report critical cases.
In order to support our forever growing team, we are looking for our very own gatekeeper, Service Level Agreement fighter and cases defender.
Strategically positioned In the front line, the Customer Support Care will be the first contact with our customers seeking technical assistance. Our support is email based, phone line is mostly used to report critical cases.
Jobs By Location
Bangalore
Chennai
Pune
Ahmedabad
Noida
Gurgaon
Delhi
Kolkata
Mumbai
Hyderabad
Others also searched for
Job & career videos Subscribe