Customer Support Executive Jobs in Chennai - T2S Software Solutions Pvt. Ltd.
Customer Support Executive
T2S Software Solutions Pvt. Ltd.
Expired
Posted: 23 May 19
Job Description
- Developing the satisfaction level of customers by rendering services beyond excellence in order to optimize a high percentage of customer satisfaction and retention.
- Resolving escalated grievances and queries on a day-to-day basis.
- Initiating contact with existing customers to help them further their business by acquiring new customers
- Developing strong relationships with customers, connecting with key business executives and stakeholders to facilitate a smooth transition for the customer.
- Analyze clients requirement and suggest new ways to acquire customers and new revenue streams and to assist the customer with the same.
- Build and maintain relationships with clients through regular contact.
- Making weekly market development calls to customers.
- Act as the first point of contact for client questions and requests.
- Act as the point of contact for the client with other departments in the organization in order to facilitate client requests.
- Assist in planning/ developing co-promotional campaigns, events, and B2C activities.
- Assist with challenging client requests or issue escalations as needed.
- Conduct promotional activities for market development & brand visibility
Job Particulars
Education Any Graduate
Who can apply Freshers and Experienced (0 to 2.5 Years )
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id623817
Job Category Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
T2S Software is a leading UK based software innovator that delivers robust multi-platform packages aimed at streamlining the business operations, and maximising online ordering revenue for ~Takeaways and Restaurants
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