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Customer Support Executive Jobs in Delhi,Faridabad,Gurgaon - Convergys

Customer Support Executive

Convergys
Expired

Posted: 24 Mar 17

Job Description

  • We are hiring for Technical Support Engineers( Voice) (chat)
  • Technical Support Officer:
Job Description: 
  • Responsible for providing telephone, online, social media and remote diagnostic technical support of Imaging products. 
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
  • Principle Accountabilities
  • Strong Customer Focus
  • Delivers a positive customer experience according to Process standards.
  • Assists customers by diagnosing problems and providing resolutions for technical service. 
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Monitors and tracks issues to ensure accurate resolution.
  • When needed, distributes pertinent customer information cross-functionally to ensure smooth case ownership transitions.
  • Strong customer service skills to deliver a low-effort support experience

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id286891
Locality Address
Country India

About Company

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
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